Bilingual Mortgage Assistance SPOC

Default Servicing at Valon

The Default Servicing team resolves mortgages in default and manages all default-related processes at Valon. This team is also central to the broader mortgage ecosystem, preventing foreclosures and minimizing losses for investors. Transparency and financial literacy are crucial to our people, processes, and products. We strive to help homeowners who need additional support to keep their dreams of homeownership alive.

About the Role

We’re seeking a Bilingual Mortgage Assistance SPOC to serve as the primary point of contact for homeowners who are in default. The ideal candidate enjoys tackling complex problems.

Responsibilities

• Complete assigned queues in a timely manner.
• Communicate with clients regarding delinquent borrowers and default milestones, including, but not limited to, bankruptcy, foreclosure, loss mitigation, collections, customer server, and/or general default servicing and portfolio inquiries.
• Respond in a timely manner to client/investor, homeowner, and/or internal inquiries in compliance with SLAs and RESPA, state, and federal guidelines.
• Respond to foreclosure attorneys regarding bidding instructions, account status updates, payoff and reinstatement quotes, and/or general account inquiries.
• Evaluate homeowners’ eligibility for mortgage assistance plans.
• Negotiate workout agreements and draft trial, repayment, and/or forbearance plans and/or loss mitigation agreements as needed.
• Monitor pre-foreclosure and foreclosure populations, mortgage assistance production reports, and other default-related reports as assigned.

Ideal Background

• Previous experience in handling escalated delinquent accounts.
• Previous bankruptcy and/or foreclosure experience.
• Bachelor’s degree.
• Exceptional organizational skills.
• Ability to work with minimal supervision in a fast-paced environment.
• Active MLO state licenses in NMLS.

Minimum Qualifications

• 1+ years of experience in collections and/or loss mitigation.
• Previous experience in mortgage servicing, portfolio management, national real estate management, and/or default servicing.
• Previous experience in GSE servicing including, but not limited to, loan modifications and forbearances. 
• Bilingual proficiency in English and Spanish.
• Exceptional oral and written communication skills.
• Strong problem-solving abilities.
• Strong multitasking abilities.
• Attention to detail.
• Ability to obtain and maintain MLO licenses throughout tenure with the company.

Location

• On-site

Benefits

• Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
• Hours: No weekends or late nights required!
• Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
• Food & meals: In-office snacks and drinks (and Bagel Fridays)!
• Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
• Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!