Senior Operations Consultant

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

The Anti-Money Laundering (AML) Operations Support team (AMLOS) is a support group within Financial Crimes Risk  Management (FCRM) that is responsible for providing support and subject matter expertise for AML,

customer due diligence, and sanctions screening processes and applications. AMLOS owns the RM Data

Validation Program which includes data quality, completeness, and validation for the financial crimes compliance

model inventory (AML, OFAC). AMLOS partners with AML Operations, Financial Crimes Modeling & Analytics (FCMA), and Financial Crimes Reporting & Intelligence (FCRI) to help execute Key’s AML Compliance Program. AMLOS must develop and maintain knowledge of AML regulations and apply that knowledge to the support of AML systems and processes.

The Senior Operations Consultant operates with a high degree of autonomy and brings deep expertise in operational processes and supporting technologies. Guided by leadership, this role is responsible for owning and driving key operational workflows and ensuring the effective use of associated technology platforms.

Success in this role requires a strong understanding of system interdependencies, process flows, and data pipelines. This enables the consultant to support both technical and business teams, enhance oversight of system operations, and ensure alignment between technical functionality and business requirements—especially when resolving issues that impact business operations.

This individual serves as a critical resource for understanding data structures across supported applications and must be capable of writing ad-hoc queries to fulfill data requests from business and compliance partners. Responsibilities also include supporting Governance, Risk & Compliance (GRC) testing and findings, Anti-Money Laundering (AML) model validation, report development, and contributing to the enhancement of the Data Mart and implementation of controls to ensure data integrity.

The responsibilities of the Senior Operations Consultant are:

• Leads, identifies, and implements strategic improvement concepts that generate measurable benefits across the organization (e.g. revenue, expense, client experience, etc.).
• Develop reporting and metrics to measure performance and effectiveness of operational processes.
• Demonstrate and maintain expertise of industry trends and practices in operational area, Risk Management, Compliance, and Operations.
• Ability to analyze, identify and recommend appropriate solutions to complex system problems.  Analysis includes operational impact, root cause analysis, cross application impact, and arrival at solutions that can be translated and communicated clearly to end users and key stakeholders.
• Use project management skills to lead and drive the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
• Assist in developing reporting and metrics to measure the effectiveness of models, system performance, and AML Operations processes.
• Support solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; leads and recommends solutions for operational or technology issues; translate and communicate clearly to end users and key stakeholders.
• Interpret findings from data mining processes and communicate findings to senior leadership.
• Partner, communicate, and negotiate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.
• Serve as a "trusted advisor" who develops and maintains strong relationships with both internal and external stakeholders (LOB partners, technology, compliance, vendors, etc.) in order to influence business decisions.
• Demonstrate and maintain knowledge of industry trends and practices in AML Technology, Risk Management, Compliance, and Operations.

The expected competencies of the Operations Consultant are:

• Communication: Solid written and verbal communication skills; organizes material for brevity, persuasiveness, and impact; Effectively communicates key points to respective stakeholders, with the right amount of detail; Proactively shares information beyond those at the table who may have a need to know; Comfortable in situations where conflict is present; Demonstrated presentation development and delivery skills; Ability to create presentations that include the right data/information and tell the right story

• Partnering / Influencing: Proven relationship building ability; Strong interpersonal skills; Can lead the conversation with business partners; Sought out to by business partners and team members; May coach and develop relationship building skills in others; Developing comfort with influencing and consulting typically with mid-level leaders
• Business Acumen: Understands assigned LOB strategy; Knows our industry, competition, and competitive environment; Possesses intellectual curiosity; Understands key drivers of financial results and business impact; Developing understanding of how business works
• Critical Thinking / Problem Solving: Leverages critical thinking and business acumen to provide solutions to increasingly more complex problems; Ties work with understanding of impacts / intersections with other business partners / LOB; Aware of potential pitfalls with each recommended solution; thoroughly vets and thinks through options before making a decision

• Degree in MIS, Business, or related field
• Minimum of 5-7 years of experience in in AML technology, operations, compliance, or audit roles (OR 7+ years of experience in progressively more responsible technology or risk management roles)
• Strong background in AML technology (Oracle FCCM or Actimize ActOne preferred), operations, or risk management.
• Experience interfacing with stakeholders in lines-of-business, risk management, audit, and regulatory discussions.
• Ability to develop and maintain metrics around service levels, quality, and key indicators to continuously enhance effectiveness and sustain program stability.
• Strong understanding of documentation standards and needs related to procedures, testing plans and results, report writing, recommendations, etc.

• Proficient in:
  • Advanced Microsoft Excel / PowerPoint
  • Advanced SQL query writing/coding including complex joins
  • Intermediate/advanced with SAS
  • Analytical programming languages
  • Report and process automation
• Knowledge or Skill in:
  • Source systems
  • Process flow
  • Project management
  • Navigation of data warehouse and/or data supply chain

Brooklyn, OH/Buffalo, NY/Albany, NY

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.  As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. If located near a KeyBank location, the position in the future may work partially from a Key facility. If not located near a Key facility, team will consider remote workers.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $95,000.00 to $120,000.00 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 10/17/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].