JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves –
The Ambassador role is a crucial position, serving as the initial point of contact for both employees and the public. This role also requires you to have mail room experience. As the Ambassador you will be a brand liaison and should focus on positively impacting guests and employees through your enthusiasm and ability to provide successful solutions and outcomes.
You will need to be knowledgeable about the building and business processes, capable of welcoming guests/customers and assisting with requests and achieving a high level of service delivery with clientand providers. A successful individual in this role has strong organizational skills, looks for opportunities to support site needs, and exudes professionalism.
This position is responsible for delivering as described in the Service Level Agreements (SLAs) and will be measured by the Key Performance Indicators (KPIs) at the assigned facility.
Your day to day:
Main Roles and Responsibilities:
- Focus on all incoming Guests, Visitors and Employees with an outstanding professional, interpersonal, and hospitable greeting.
- Drive successful hospitality engagements by answering inquiries / requests about the local market, sites, business, amenities, and or operations through their strong knowledge base.
- Assist visitors with contacting their host/hostesses while adhering to building / floor specific security access processes and policies. Issue temporary badge access to visitors and maintain records of guest visits in the visitors’ log.
- Assist employees with conference room reservations and arrange conference rooms according to meeting needs as requested.
- Coordinate catering requests, deliveries, and replenishment of snacks for the breakroom with local vendors as needed.
- Answer incoming calls and transfer as necessary.
- In collaboration with Executive Assistant(s), coordinate vendors and building maintenance.
- Perform various administrative projects as requested, including but not limited to preparing mailings and packages, data entry, receiving / distributing mail faces and emails, and other related office support duties.
- Maintain the front desk and lobby areas in a neat and organized manner, in compliance with all JLL and Client expectations (SLAs and KPIs).
- Be a site safety champion for HSSE requirements.
- Quality of service nd hospitality is a constant must have. Acting as a brand ambassador for the client workplace, always using appropriate etiquette and professionalism.
- Assist new hires on New Hire Orientation days by making sure that their host/hostess has been contacted. This may require escorting the new hires to a designated conference room or meeting area.
- Arrange for local taxi service and courier pickups as requested.
- Performs all other assigned duties and ad hoc tasks as needed.
Sound like you? To apply you need:
- Demonstrated proficiency with all applicable software packages, including, but not limited to: MS Windows and MS Office, including MS Word, Excel, Outlook, PowerPoint, and Teams, Google Maps, Sheets, Docs, and Slides
- Must be very team oriented with the ability to work closely with vendor partners, client and JLL staff, and facility visitors.
- Ability to communicate effectively with employees and visitors as necessary and provide superior customer service.
- Ability to collect data, keep accurate records, and prepare reports, as necessary.
- Ability to organize and prioritize multiple tasks.
- Must be detail oriented.
- Must be able to work well independently with an ability to work collaboratively with others.
- Must be flexible and able to adapt to schedule changes and overtime requests.
- Ability to meet and work well with all levels of employees, guests, coworkers, and vendor partners.
Location:
On-site –Salt Lake City, UT
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
