Full-Time
Desktop Support Technician
OSI Digital
201-500 employees
Delivers data-driven digital transformation solutions
Compensation Overview
$50k - $75k/yr
Orange County, CA, USA
In Person
 IT Operations (1) |
|---|
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- At least 3 years of experience in information technology support, with a focus on VIP, executive, or white-glove service environments.
- Proven experience troubleshooting Windows, macOS, iOS, Android, and Microsoft 365.
- Strong understanding of networking basics, remote access tools such as virtual private network and Remote Desktop Protocol, and endpoint security.
- Experience with collaboration and productivity tools such as Microsoft Teams, Zoom, Slack, and Google Workspace.
- High attention to detail, strong organizational skills, and the ability to work under pressure.
- Excellent verbal and written communication skills.
- Ability to prioritize and respond swiftly to high-impact issues.
- Comfort working in high-demand, fast-paced environments with discretion and professionalism.
- Provide white-glove, concierge-level technical support to VIP users, including C-suite executives and high-priority personnel.
- Diagnose, troubleshoot, and resolve hardware, software, networking, and peripheral issues across Windows, macOS, and mobile platforms.
- Deliver on-site and remote support with urgency and discretion, ensuring minimal disruption to executive workflows.
- Maintain and configure laptops, desktops, smartphones, tablets, and collaboration tools such as Zoom and Microsoft Teams.
- Perform workstation engineering activities, including PowerShell scripting, System Center Configuration Manager/Microsoft Endpoint Configuration Manager, Intune, remote deployment, server maintenance, Active Directory, networking, and security.
- Manage executive audio/visual setup and provide live support for meetings, presentations, and boardroom technology.
- Collaborate with other information technology teams to escalate and resolve complex issues quickly.
- Ensure security protocols and company policies are followed.
- Keep accurate and timely records of incidents, actions, and resolutions using ticketing systems such as ServiceNow and Jira.
- Build and maintain working relationships with stakeholders through clear communication and technical confidence.
- Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, Apple Apple Certified Support Professional, or Information Technology Infrastructure Library Foundation.
- Experience in enterprise or financial services environments.
- Familiarity with endpoint management tools such as Intune, Jamf, or System Center Configuration Manager.
OSI Digital provides business and technology solutions that help organizations improve performance by turning data into actionable outcomes. It designs, builds, and implements new systems while also managing and enhancing existing platforms, covering data capture, security, integration, analysis, and optimization. The company differentiates itself through a global delivery network with a large offshore center in Hyderabad and offices around the world, enabling large-scale, multi-project work and global collaboration. Its goal is to accelerate digital transformation for startups and Fortune 500 clients by delivering data-driven capabilities that improve decision making and business outcomes.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
1993
Get referred to OSI Digital
See people who can refer or advise you
Simplify's Take
What believers are saying
- Boomi awarded OSI Digital Solution Partner of the Year on September 3, 2026.
- OSI Digital launched EDIaaS, AI orchestration, and SAP modernization services in 2026.
- OSI Digital added retail leadership after E3 Retail, expanding enterprise cross-sell into stores.
What critics are saying
- Revelio data shows headcount fell to 1,957 in March 2026, down 1% year-over-year.
- Integrating ERP Buddies and E3 Retail strains delivery quality through 2026 and 2027.
- Nepal's MDMS corruption conviction involving OSI Digital Pvt. Ltd. threatens brand and contracts.
What makes OSI Digital unique
- OSI Digital pairs 1,957 staff with offshore delivery centers across India, Canada, and Dubai.
- Boomi named OSI Digital 2026 Solution Partner, validating integration and EDI specialization.
- 2025 acquisitions of ERP Buddies and E3 Retail broaden NetSuite and unified commerce.
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Benefits
Hybrid Work Options
Company News
OSI Digital recognized as a winner of Boomi FY26 Global Partner of the Year awards. May 12, 2026 CALABASAS, Calif., May 12, 2026 /PRNewswire/ - OSI Digital today announced that it has been named the Solution Partner of the Year 2026, as part of the FY26 Global Partner of the Year awards by Boomi. As a trusted Boomi partner since 2018, OSI Digital has played an integral role in helping joint customers connect, govern, and activate data across their enterprise, enabling more intelligent automation and scalable business transformation. OSI Digital recognized as a winner of Boomi FY26 Global Partner of the Year awards (CNW group/osi digital). OSI Digital earned this recognition for delivering innovative, enterprise-scale solutions on the Boomi Enterprise Platform to help organizations modernize integration, automate complex workflows, activate trusted data, and accelerate AI-driven transformation across their enterprises. Key initiatives contributing to this award included OSI Digital's EDI-as-a-Service (EDIaaS) offering, AI Agentic Orchestration solutions, Cloud API Management (Mashery) Modernization Services, Intelligent Document Processing capabilities, Employee Onboarding Automation accelerators, and Boomi for SAP solutions. "Being recognized by Boomi as a FY26 Global Partner of the Year winner is a reflection of the strong collaboration between our teams and the meaningful business outcomes we deliver for customers together," said Hilal Khan, Global Vice-President, Enterprise Orchestration & Automation at OSI Digital. "From AI-driven orchestration and Intelligent Document Processing to Cloud API management, EDI-as-a-Service offering, and SAP connectivity, our focus has always been on helping our customers simplify complexity, improve agility, and drive scalable business transformation." The Boomi Global Partner Awards winners were selected based on how they have used the full capabilities of the Boomi Enterprise Platform to activate data, integrate systems, and enable intelligent, AI-driven workflows while helping customers address complex challenges, accelerate innovation, and deliver meaningful business and societal impact for their customers. "Our partners play a pivotal role in our success, delivering smart, scalable solutions that support more than 30,000 customers worldwide", said Dan McAllister, Senior Vice President of Global Alliances and Channels at Boomi. "We are proud to recognize partners who go beyond implementation to drive measurable business outcomes - simplifying complexity, activating data, and enabling customers to scale innovation with confidence." About OSI Digital Headquartered in Calabasas, California, OSI Digital is a leading global business and technology solutions provider that specializes in accelerating digital transformation for over 30 years and counting. Established in 1993, OSI Digital has grown into a global business & technology solutions provider, delivering a comprehensive suite of expert services - including Enterprise Applications, Customer Experience, Analytics, Cloud & IT Infrastructure, Application Development & Modernization, Enterprise Automation & Orchestration, Advisory Services, and Managed Services. OSI collaborates with top-tier partners including AWS, Microsoft Azure, Boomi, Databricks, Oracle Cloud Infrastructure, Oracle Cloud Integration, Oracle NetSuite, Power BI, Salesforce, Snowflake and Tableau to drive business growth for our joint customers. With operations spanning eight countries, OSI Digital continues to expand our global footprint, strengthening our impact and presence in key markets around the world. To learn more about OSI Digital, visit: www.osidigital.com.
News: OSI Digital recognized as Solution Partner of the Year 2026 as part of Boomi's Global Partner of the Year awards. GLOBAL: May 12, 2026 - OSI Digital, today announced that it has been named the Solution Partner of the Year 2026, as part of the FY26 Global Partner of the Year awards by Boomi. As a trusted Boomi partner since 2018, OSI Digital has played an integral role in helping joint customers connect, govern, and activate data across their enterprise, enabling more intelligent automation and scalable business transformation. OSI Digital earned this recognition for delivering innovative, enterprise-scale solutions on the Boomi Enterprise Platform to help organizations modernize integration, automate complex workflows, activate trusted data, and accelerate AI-driven transformation across their enterprises. Key initiatives contributing to this award included OSI Digital's EDI-as-a-Service (EDIaaS) offering, AI Agentic Orchestration solutions, Cloud API Management (Mashery) Modernization Services, Intelligent Document Processing capabilities, Employee Onboarding Automation accelerators, and Boomi for SAP solutions. "Being recognized by Boomi as a FY26 Global Partner of the Year winner is a reflection of the strong collaboration between our teams and the meaningful business outcomes we deliver for customers together," said Hilal Khan, Global Vice-President, Enterprise Orchestration & Automation at OSI Digital. "From AI-driven orchestration and Intelligent Document Processing to Cloud API management, EDI-as-a-Service offering, and SAP connectivity, our focus has always been on helping our customers simplify complexity, improve agility, and drive scalable business transformation." The Boomi Global Partner Awards winners were selected based on how they have used the full capabilities of the Boomi Enterprise Platform to activate data, integrate systems, and enable intelligent, AI-driven workflows while helping customers address complex challenges, accelerate innovation, and deliver meaningful business and societal impact for their customers. "Our partners play a pivotal role in our success, delivering smart, scalable solutions that support more than 30,000 customers worldwide", said Dan McAllister, Senior Vice President of Global Alliances and Channels at Boomi. "We are proud to recognize partners who go beyond implementation to drive measurable business outcomes - simplifying complexity, activating data, and enabling customers to scale innovation with confidence." -30- About OSI Digital Headquartered in Calabasas, California, OSI Digital is a leading global business and technology solutions provider that specializes in accelerating digital transformation for over 30 years and counting. Established in 1993, OSI Digital has grown into a global business & technology solutions provider, delivering a comprehensive suite of expert services - including Enterprise Applications, Customer Experience, Analytics, Cloud & IT Infrastructure, Application Development & Modernization, Enterprise Automation & Orchestration, Advisory Services, and Managed Services. OSI collaborates with top-tier partners including AWS, Microsoft Azure, Boomi, Celigo, Databricks, Oracle Cloud Infrastructure, Oracle Cloud Integration, Oracle NetSuite, Power BI, Salesforce, Snowflake and Tableau, Workato to drive business growth for its joint customers. With operations spanning eight countries, OSI Digital continues to expand its global footprint, strengthening its impact and presence in key markets around the world. To learn more about OSI Digital, visit: www.osidigital.com. For more information, contact: Karen Dosanjh, Vice-President, Marketing, OSI Digital Phone: (604) 328-5171 [email protected] Karen Dosanjh VP, Marketing & Communications at OSI Digital
Strategic Acquisition Strengthens OSI's Position as a Global Leader in Unified CommerceCALABASAS, Calif., Sept. 23, 2025 /PRNewswire/ - OSI Digital, a global digital transformation provider, is proud to announce the acquisition of E3 Retail, a premier provider of cutting-edge retail solutions recognized for its visionary Unified Commerce platform that streamlines store operations and elevates customer experiences. OSI Digital + E3 Retail: Combining Strengths to Shape the Future of RetailThis acquisition unites two organizations with aligned cultures, complementary technical expertise, and a shared commitment to delivering transformative, client-focused solutions on a global scale. Through this acquisition, OSI Digital will offer comprehensive, end-to-end retail solutions—spanning everything from back-office operations to customer engagement—enabling faster innovation, broader global reach, and a greater impact across the retail industry. By combining strengths, OSI Digital is uniquely positioned to set a new standard for excellence in the retail space worldwide
CALABASAS, Calif., July 25, 2025 /PRNewswire/ - OSI Digital, a leading global digital transformation provider, is pleased to announce the acquisition of ERP Buddies, a trusted Oracle NetSuite solutions provider with deep expertise in delivering agile, high-quality ERP solutions to mid-market and high-growth companies.
Acquisition Expands OSI's Oracle NetSuite Capabilities and Strengthens its Position in Mid-Market ERP SpaceCALABASAS, Calif., July 25, 2025 /PRNewswire/ - OSI Digital, a leading global digital transformation provider, is pleased to announce the acquisition of ERP Buddies, a trusted Oracle NetSuite solutions provider with deep expertise in delivering agile, high-quality ERP solutions to mid-market and high-growth companies.OSI Digital + ERP Buddies: Joining Forces to Drive Innovation Across the ERP LandscapeThe combination of OSI Digital and ERP Buddies makes strategic and operational sense because this acquisition brings together two like-minded organizations with aligned culture & values, complementary technical strengths, and a mutual commitment to delivering innovative, client-centric ERP solutions to the global market. The ERP Buddies team brings significant value to OSI Digital through their deep specialization in Oracle NetSuite, with a solid track record of delivering agile, high-quality ERP solutions to mid-market and high-growth companies. Together, OSI Digital is uniquely positioned to expand their global ERP footprint, accelerate growth, and deliver even greater value to clients at every stage of their digital transformation journey."The acquisition of ERP Buddies marks a significant milestone in OSI Digital's strategic growth journey," said Glenn Gesell, President of OSI Digital. "ERP Buddies' deep expertise in Oracle NetSuite, strong industry knowledge, and unwavering commitment to client success aligns seamlessly with OSI Digital's mission. ERP Buddies enhances our technical capabilities and strengthens our ability to deliver high-impact ERP solutions to our customers around the world."Anil Yamani, President of OSI Digital International adds, "As one united team under the OSI Digital brand, we will further strengthen and enhance our geographic footprint and international presence in the ERP space. We're excited to welcome the ERP Buddies team—whose deep NetSuite expertise and client-centric approach perfectly complement our vision