Full-Time
Guest Relations Manager
WSH International Investments
Contract catering provider across brand portfolio
Compensation Overview
£35.5k/yr
London, UK
In Person
 Administrative & Executive Assistance (2) |
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- Background in luxury hospitality, with 4/5-star hotel experience preferred.
- Experience in roles such as Guest Relations Manager, Front Office Manager, Concierge Manager, or Guest Experience Manager.
- Proven experience leading or supervising a team in a high-end service environment.
- A natural host with a passion for delivering exceptional guest experiences.
- Confident communicator, comfortable engaging with senior stakeholders.
- Highly organised, proactive and calm under pressure.
- Immaculately presented with strong attention to detail.
- Lead, coach and inspire a front-of-house team to deliver exceptional service.
- Act as the face of the client environment, creating a warm and professional welcome.
- Manage the end-to-end guest journey, ensuring a seamless and personalised experience.
- Engage confidently with senior stakeholders and VIP guests.
- Assist with overseeing daily front-of-house operations, ensuring consistency and efficiency.
- Identify opportunities to elevate service standards and enhance the guest experience.
- Maintain impeccable presentation across all client-facing areas.
Westbury Street Holdings (WSH) is a British holding group that owns and runs several food-services brands. It focuses on contract catering, serving clients such as businesses, schools, and organizations through brands like BaxterStorey, Benugo, and Searcys. Its services include planning menus, sourcing ingredients, preparing meals, and delivering ongoing service tailored to each client, with an emphasis on fresh, seasonal, and locally sourced ingredients and controlled costs. The company stands out by managing a portfolio of established brands under one umbrella, integrating procurement and brand operations across diverse dining formats. Its goal is to provide dependable, high-quality food services to a wide range of clients while growing its brand portfolio and keeping costs under control.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Reading, United Kingdom
Founded
2011
Simplify's Take
What believers are saying
- Net assets surged 101% to £54.6M with £54M turnover.
- Debt ratio improved 4.2% to 91% boosting stability.
- Joined UN Global Compact on 20 February 2023.
What critics are saying
- Compass Group undercuts BaxterStorey by 15% eroding 20% share.
- Elior UK captures school clients causing 25% revenue drop.
- Private equity divests WSH by 2027 triggering fragmentation.
What makes WSH International Investments unique
- WSH owns BaxterStorey, Benugo, and Searcys brands in contract catering.
- WSH commits to 100% RSPCA Assured British free-range eggs.
- WSH launched Supplier Code of Conduct with 11 ESG targets.
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Benefits
Flexible Work Hours
Company News
As part of their ESG commitments, WSH launched a 'Supplier Code of Conduct' in which 11 targets were set in a bid to continually raise the bar on sourcing standards and transparency across the foodservice supply chain.
Westbury Street Holdings launched Mosaic, a subscription-based contract catering model, as part of a move to offer clients flexible solutions in a post-Covid workplace.