Full-Time
Client Success Manager
Posted on 11/12/2024
Dun & Bradstreet
5,001-10,000 employees
Business intelligence products for companies
Senior
Jacksonville, FL, USA
Hybrid position based in Jacksonville, Florida.
- Experience with accessing/using a variety applications and systems: SFDC, KPI, BI Portal, OA/QTC, Sales Spot, Usage Reporting Systems
- Strong demonstrated knowledge and acumen of enterprise product(s) set associated with business unit solutions.
- Strong written and verbal communication skills
- Ability to document at a high level a Process Review and/or Process Map and 1-2 years of project management skills
- Understands Personas of CFO, CPO, CCO and CMO
- Bachelor’s degree and 5+ years of sales/sales support/client service/account management experience
- Single post-sales support point of contact for customers for value & impact conversations.
- Coordinate (quarterback) with appropriate internal teams for as needed to appropriate D&B resources: ( i.e., Delivery, Onboarding & Implementation, Product Teams, Value Adoption & Training needs. Data Advisory, Global Data Content, Technical Implementation Consultant/Solution Architects, Customer Service).
- Value Touchpoints (Documentation of Customer Use Cases & KPI’s, User Adoption/Product Utilization/Process Flow.
- Identify/coordinate Customer Training needs. (Entire portfolio of customers – supporting 4-5 AE’s.)
- Ensure delivery of contracted products/services to clients to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as defined in the contracts are met or exceeded.
- Facilitate additional customer support in the areas of Data Advisory, Global Data Content Technical Implementation Consultant/Solution Architects, Customer Service, Technology, Training, and Escalation resources as needed. Help promote attendance to Industry Knowledge sessions when available.
- Responsible and available as backup to Sales AE’s, SR. CSM’s and other CSM’s with contract management, forecasting and negotiation as needed. Additional skill sets with Finance Solutions product certifications and ability to “demo” products as needed with customers directly.
Dun & Bradstreet seeks to create a global network of trust enabling clients to turn uncertainty into confidence, risk into opportunity, and potential into prosperity. The company is building on its world-class data and analytics—Dun & Bradstreet Data Cloud—to deliver more data and deeper insights.
Company Stage
IPO
Total Funding
$364.8M
Headquarters
Jacksonville, Florida
Founded
1840
Simplify's Take
What believers are saying
- D&B's partnership with IBM enhances AI-driven procurement solutions for competitive advantage.
- Collaboration with Lili offers integrated financial services, aiding small business capital access.
- Generative AI capabilities in D&B Hoovers improve sales intelligence and customer insights.
What critics are saying
- Rapid AI adoption may increase competition, challenging D&B's existing services.
- Partnership with Lili exposes D&B to financial technology risks and regulatory scrutiny.
- Generative AI in D&B Hoovers may face data privacy and compliance challenges.
What makes Dun & Bradstreet unique
- Dun & Bradstreet's DUNSRight® Quality Process ensures high-quality, decision-ready business insights.
- The company's global commercial database contains over 220 million business records.
- D&B's integration of generative AI enhances customer engagement and operational efficiency.
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Benefits
Medical and Prescription Drug: Comprehensive coverage through a choice of a Preferred Provider Organization (PPO) plan and Consumer Directed Health Plan (CDHP). The CDHP plan has a Health Savings Account (HSA) option. D&B contributes to the HSA each year.
Dental: Insurance including preventive care, basic care, major care and orthodontia
Vision: Coverage for routine eye exams and prescription lenses, frames and contact lenses
Health Care Accounts: Set aside before-tax dollars to pay for eligible health care expenses. You can choose a Healthcare Flexible Spending Account (FSA) or Health Savings Account (HSA).
Life Insurance: Company paid life insurance, as well as additional coverage including Basic, Supplemental, Spouse or Domestic Partner, and Child
Accidental Death & Dismemberment Insurance: Benefit that provides a payment if you suffer an accident that is fatal or dismembering
Business Travel Accident Insurance: Benefit that provides a payment if you are injured or die as a result of an accident while traveling on Company-approved business
Short-Term Disability (STD): Company provided benefit that offers you income protection for absence due to nonwork-related injury or illness
Long-Term Disability (LTD): Coverage that picks up when your STD ends. It provides income protection if you become totally disabled and are unable to work after 180 days of continuous disability.
Critical Illness Insurance: Insurance that is intended to supplement your medical and disability coverage. It provides a lump-sum benefit in the event you (or a covered family member) are diagnosed with a covered condition, such as cancer, heart attack, and more
Hospital Indemnity Insurance: Provides a lump-sum benefit to help you pay for costs in the event you (or a covered family member) are hospitalized.
Accident Insurance: Provides a lump-sum benefit to help you (or a covered family member) pay for costs for a covered injury and related services
401(k) Plan: Retirement plan into which you can make before-tax, Roth and after-tax contributions; company match is available along with a wide range of investment options
Personalized Planning & Advice (PP&A): Assistance with 401(k) investment decisions and financial wellness
Dependent Care Flexible Spending Account (FSA): Set aside before-tax dollars to use towards eligible dependent child or adult care services
Legal Insurance Plan: Insurance plan that provides you with prepaid legal services to help you address a wide range of legal matters (i.e. home purchase, will creation, small claims court, dispute with a home contractor, and much more)
Home and Auto Insurance: Special group rates and discounts on protection of your home, car and other personal property
Commuter Benefit: Pay for your commuting expenses through before-tax payroll deductions
Pet Insurance: Plan that reimburses you for expenses incurred for covered services
Vacation days: 20 days and you are eligible to earn more based on your years of service
Holidays: 9 paid days that coincide with the national holidays when our US offices are closed, plus one floating holiday of your choice
Volunteer Days: Two days per year to volunteer
Unsick Day: One paid day off to visit the doctor when you are not sick
Paid Maternity & Paternity Leave: Up to 16 weeks of paid leave for the primary caregiver, and up to 2 weeks of paid leave for the secondary caregiver
Employee Assistance Program (EAP): Free confidential support, including access a network of professional counselors, and referrals on resources for everyday needs
Adoption Assistance: Reimbursement for eligible expenses related to adopting a child
Education Assistance: Provides financial assistance for outside education to enable team members to achieve greater results in their current position and/or to prepare team members for future assignments within Dun & Bradstreet