VP – Supply Chain and Operations @ Heretic

INACTIVE

Full-Time

VP – Supply Chain and Operations

Posted on 3/6/2024

Heretic

11-50 employees

Venture studio focusing on culture and technology

Venture Capital

Expert

San Francisco, CA, USA

Required Skills

Communications

Customer Service

Data Analysis

Requirements

10+ years of experience in scaling operations within consumer e-commerce
Experience managing international operations required
Experience in management consulting is a big plus
Experience in product management applied to fulfillment and customer service systems with e-commerce a big plus
Entrepreneurial and ownership mindset with bias for action
Unconventional thinker, willing to rethink traditional ways of doing things and reinvent everything they have seen in the past
Instinct for building 2-sided marketplaces and an understanding of their levers
Strong experience and knowledge of manufacturing, sourcing, supply chain and quality control across multiple consumer categories, but able to make a mindset shift to managing a marketplace which does not take inventory or directly control manufacturing
Knowledge of business processes, industry dynamics, short & long-term impacts, supplier capabilities and manufacturing practices, general market conditions, etc
Proven leadership and team building skills, and a passion for identifying and nurturing talent
Strong analytical, negotiation, contracting, communication (verbal & written), influence and leadership skills
Proficiency working with spreadsheets, data analytics, along with the ability to communicate results both verbally and in writing
Excellent problem-solving and analytical abilities, with a keen attention to detail
Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders
MBA required

Responsibilities

Lead all aspects of supply chain and operations
Own customer product satisfaction and the speed of rollout to new categories
Build the marketplace’s suppliers and manage the end-to-end supply chain for the fulfillment of goods
Ensure cost effectiveness, reliability, and quality of core operations
Manage the company’s customer service operation as an escalation point for customers

Overview of Role

Heretic’s stealth portfolio company, a groundbreaking consumer marketplace which has raised substantial funding, is seeking a seasoned operating executive with at least 10 years of professional experience to lead all aspects of its supply chain and operations.

The VP Supply Chain and Operations will own customer product satisfaction as well as the speed of rollout to new categories. S/he will build the marketplace’s suppliers and manage the end-to-end supply chain for the fulfillment of goods from this community. The VP Supply Chain and Operations will ensure the cost effectiveness, reliability, and quality of our core operations.

S/he will also manage the company’s customer service operation, which is not a first line of response, but only an escalation point for customers.

This is a unique opportunity to help build a billion-dollar company from the ground up while learning from successful repeat entrepreneurs and a stable of powerful and experienced mentors and advisors.

This role reports directly to the company’s CEO, is based in San Francisco, California, and requires an in-office commitment of 4 days per week. There will be significant international travel associated with this role - candidates should expect to travel outside the US every 4 weeks. The position is compensated with salary, benefits, and equity.

About Heretic

Heretic Ventures is a San Francisco-based venture studio ideating and launching new businesses in the creator economy, including those that capitalize on AI/ML technology. Heretic is run by Managing Partner Mariam Naficy, who founded and built the pioneering internet companies Minted and Eve.com. Heretic is backed by household names in Silicon Valley (investors and entrepreneurs), who act as the studio’s advisors both in selecting and in advising companies.

Qualifications

10+ years of experience in scaling operations within consumer e-commerce, with oversight over supply chain, manufacturing, fulfillment, and customer service
Experience managing international operations required
Experience in management consulting is a big plusE
xperience in product management applied to fulfillment and customer service systems with e-commerce a big plus
Entrepreneurial and ownership mindset with bias for action. Prepared to move with speed to outpace competitors.
Prepared to roll sleeves up and be hands on
Unconventional thinker, willing to rethink traditional ways of doing things and reinvent everything they have seen in the pastInstinct for building 2-sided marketplaces and an understanding of their levers
Strong experience and knowledge of manufacturing, sourcing, supply chain and quality control across multiple consumer categories, but able to make a mindset shift to managing a marketplace which does not take inventory or directly control manufacturing
Knowledge of business processes, industry dynamics, short & long-term impacts, supplier capabilities and manufacturing practices, general market conditions, etc
Proven leadership and team building skills, and a passion for identifying and nurturing talent
Strong analytical, negotiation, contracting, communication (verbal & written), influence and leadership skillsProficiency working with spreadsheets, data analytics, along with the ability to communicate results both verbally and in writing
Excellent problem-solving and analytical abilities, with a keen attention to detail.
Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders
MBA required

Heretic

View

Website

View Company Profile

Heretic Ventures focuses on founding companies at the intersection of culture, commerce, and creators, leveraging disruptive technologies such as AI and machine learning to achieve widespread adoption and competitive advantage. The company's main technologies include generative AI, curation, collaboration, personalization at scale, disintermediation, and the use of AI and blockchain to enhance creative potential.

Company Stage

Seed

Total Funding

$5M

Headquarters

San Francisco, California

Founded

2021

Growth & Insights

Headcount

6 month growth

↑ 13%

1 year growth

↑ 142%

2 year growth

↑ 41%

INACTIVE