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Cyber Security Operations Manager
Confirmed live in the last 24 hours
Vancouver, BC, Canada
Experience Level
Desired Skills
Customer Service
Data Analysis
  • 2+ years experience managing a technical team, preferably in a NOC or SOC or other 24 x 7 environment
  • Experience using an internal and external ticketing system for ITIL-based incident, problem and change management
  • Previous experience in troubleshooting day-to-day operational processes such as report generation, data verification, data correlation, etc
  • Excellent verbal, written, and documentation skills
  • Methodical and creative approach to problem-solving
  • Superior time management and prioritizing ability
  • Strong relationship building skills
  • Leadership and motivational skills
  • Employee training experience
  • Interviewing skills
  • Customer service skills
  • Negotiating skills
  • Data processing skills
  • Conflict management skills
  • People management skills
  • Manage a team of Cyber Security Specialists responsible for running day to day security programs
  • Manage 24 x 7 schedule for resources in multiple time zones
  • Assist with the team's hiring processes and new team member training
  • Mentor and guide the professional and technical development of your team members
  • Communicate job expectations, plan, monitor, appraise, and review job contributions
  • Own your team's deliverables and product quality
  • Minimize turnover and attrition for existing employees
  • Help your team build relationships across functions and time zones to maintain team cohesion and morale
  • Prepare and complete action plans, implement production, productivity, quality, and customer-service standards, resolve problems, complete audits, and identify trends
  • Evaluate policies and procedures, analyze and improve organizational processes and workflow, and manage employee and space requirements
  • Instill a spirit of continuous improvement in skills development, documentation, procedures, and expanding capabilities by leveraging automation
  • Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures
  • Develop and maintain process documentation, instantiating a culture of knowledge sharing, avoiding knowledge hoarding
  • Manage equipment, consumables and software used by the team, including keeping detailed records, and advising management on ordering where necessary
  • Conduct team meetings to update members on best practices and continuing expectations
  • Provide encouragement to team members, including identifying areas for additional training or skills development
  • Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance
  • Communicate deadlines and goals to team members
  • Help to develop project plans, establish and negotiate project timelines, coordinate project resources, and communicate with stakeholders
  • Develop and maintain security Key Performance Indicators
  • Develop strategies to promote team member adherence to company regulations and performance goals
  • Participate in annual individual performance appraisals (IPAs) for team members
  • Approve team members' time off requests
  • Occasional travel to manage team collaboration activities
  • Other duties as assigned
  • Availability after hours for escalations
Global Relay

501-1,000 employees

Compliant electronic communications platform