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Cyber Security Operations Manager
Confirmed live in the last 24 hours
Locations
Vancouver, BC, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Data Analysis
Leadership
Management
Requirements
  • 2+ years experience managing a technical team, preferably in a NOC or SOC or other 24 x 7 environment
  • Experience using an internal and external ticketing system for ITIL-based incident, problem and change management
  • Previous experience in troubleshooting day-to-day operational processes such as report generation, data verification, data correlation, etc
  • Excellent verbal, written, and documentation skills
  • Methodical and creative approach to problem-solving
  • Superior time management and prioritizing ability
  • Strong relationship building skills
  • Leadership and motivational skills
  • Employee training experience
  • Interviewing skills
  • Customer service skills
  • Negotiating skills
  • Data processing skills
  • Conflict management skills
  • People management skills
Responsibilities
  • Manage a team of Cyber Security Specialists responsible for running day to day security programs
  • Manage 24 x 7 schedule for resources in multiple time zones
  • Assist with the team's hiring processes and new team member training
  • Mentor and guide the professional and technical development of your team members
  • Communicate job expectations, plan, monitor, appraise, and review job contributions
  • Own your team's deliverables and product quality
  • Minimize turnover and attrition for existing employees
  • Help your team build relationships across functions and time zones to maintain team cohesion and morale
  • Prepare and complete action plans, implement production, productivity, quality, and customer-service standards, resolve problems, complete audits, and identify trends
  • Evaluate policies and procedures, analyze and improve organizational processes and workflow, and manage employee and space requirements
  • Instill a spirit of continuous improvement in skills development, documentation, procedures, and expanding capabilities by leveraging automation
  • Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures
  • Develop and maintain process documentation, instantiating a culture of knowledge sharing, avoiding knowledge hoarding
  • Manage equipment, consumables and software used by the team, including keeping detailed records, and advising management on ordering where necessary
  • Conduct team meetings to update members on best practices and continuing expectations
  • Provide encouragement to team members, including identifying areas for additional training or skills development
  • Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance
  • Communicate deadlines and goals to team members
  • Help to develop project plans, establish and negotiate project timelines, coordinate project resources, and communicate with stakeholders
  • Develop and maintain security Key Performance Indicators
  • Develop strategies to promote team member adherence to company regulations and performance goals
  • Participate in annual individual performance appraisals (IPAs) for team members
  • Approve team members' time off requests
  • Occasional travel to manage team collaboration activities
  • Other duties as assigned
  • Availability after hours for escalations
Global Relay

501-1,000 employees

Compliant electronic communications platform