Full-Time

Sr. Practice Lead

Itsm, Configuration & Asset Management

Updated on 3/14/2025

Crowdstrike

Crowdstrike

5,001-10,000 employees

Cloud-native endpoint security solutions provider

Compensation Overview

$110k - $190kAnnually

+ Variable Compensation + Equity

Senior, Expert

Company Historically Provides H1B Sponsorship

Remote in USA

Category
IT Project Management
IT & Security
Required Skills
Agile
ServiceNow
Data Analysis
Requirements
  • Bachelor’s degree in the field of computer science, information systems, other related degree, or equivalent experience (typically 8-11 years working in IT Service Management and / or with an ITSM platform)
  • ITIL Certification - Minimum V3 foundation
  • Demonstrable knowledge of the ITSM framework (ITIL)
  • Knowledge of CMDB and Common Service Data Model (CSDM) concepts
  • Implementation experience with ServiceNow’s Configuration and Asset Management modules, Discovery and CMDB health rules
  • Demonstrable knowledge and experience of Configuration and Asset Management
  • Experience of Agile framework and working with Agile ceremonies, terminology etc.
  • 3+ years of ServiceNow (or other ITSM platform) experience - including good working understanding of the ITSM modules and CMDB
  • Excellent written and spoken communication and interpersonal skills
  • Demonstrated ability to influence peers and stakeholders
  • A drive for automation, efficiency, and the streamlining of processes and workflows to reduce friction, and drive consistent experiences
Responsibilities
  • Take ownership responsibility for the configuration and asset management Practice, and its corresponding ServiceNow modules HAM Pro, SAM Pro and the CMDB
  • Work with our implementation partners to drive a program implementing HAM and SAM pro and refreshing the CMDB
  • Working with your Manager, and the ServiceNow team: develop the operating model for managing a healthy CMDB within the SMO, and build out a three-year roadmap for your ITSM practice, the CMDB and the maturity of the CSDM
  • Work with CI and Asset owners across the organization to establish and manage discovery sources, discovery ranges and discovery schedules. Work with discovery source owners to remediate exceptions
  • Configure and manage the data in CSDM tables. Work with other ITSM practice leads to ensure that the CSDM roadmap align with the vision for their practice areas
  • Work with Enterprise Architects to manage the APM module, Application data and it’s role in the CSDM roadmap
  • Ensuring that your practice area is built on ITSM best practice and that this is reflected in the way the platform is configured
  • Ensure that your practice area is sufficiently documented, trained and communicated to the whole support organization
  • Work with Organizational Change Management to craft compelling communications and change plans
  • Help evangelize the value of the SMO by leveraging a consistent ITSM framework to the whole organization. Demonstrate this value using robust data analytics and reporting in ServiceNow
  • Develop and execute KPIs for your practice area
  • Manage the delivery of new functionality by gathering requirements from service owners and driving implementation in line with industry best practice
  • Establish a strong relationship with the IT Service Desk and ensure ITSM helps them evolve their support organization in line with best practice
  • Other duties as assigned
Desired Qualifications
  • ITIL V4 foundation or above
  • 2+ years delivering transformative Service Management programs
  • Experience in standing up Application Portfolio Management
  • Agile Certification - Scrum Lead or equivalent
  • Business analysis skills to turn business requirements into technical scope / statement of work documentation for Development teams

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. CrowdStrike serves a diverse clientele, including many Fortune 100 companies, and operates on a subscription-based model, offering various service levels and premium options like proactive threat hunting. The company is recognized as a leader in the cybersecurity industry, noted for its effectiveness in threat detection and endpoint security.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Austin, Texas

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for AI-driven cybersecurity solutions boosts CrowdStrike's market potential.
  • Recognition in SaaS Security Posture Management enhances brand reputation and client attraction.
  • Strategic partnerships expand market reach and enhance service offerings.

What critics are saying

  • AI-powered attacks challenge CrowdStrike's threat detection and response capabilities.
  • Rapid reduction in adversary breakout times demands continuous enhancement of response speed.
  • Integration with partners may introduce potential vulnerabilities if not managed properly.

What makes Crowdstrike unique

  • CrowdStrike's Falcon platform offers cloud-native endpoint security solutions.
  • The company serves 44 of the Fortune 100 companies, showcasing its market leadership.
  • CrowdStrike integrates threat intelligence with next-generation antivirus for immediate threat response.

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Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

4%

2 year growth

0%
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