Clinical Program Coordinator

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The department of Medicine has an exciting opportunity for a full-time Clinical Program Coordinator to work onsite on the UHealth campus. The Clinical Program Coordinator assists in the development, organization, production, and evaluation of a variety of health promotion and educational program offerings for patients in the assigned unit. Moreover, this employee provides general oversight to daily program activities in support of the University’s mission. The Clinical Program Coordinator will monitor the efficiency of providers’ clinical schedules to meet departmental goals and assists with patient access and will be point person to monitor and triage schedules, screen procedure schedules monthly.  This position is a hybrid position, and will be 100% in person during the first six months of employment

CORE FUNCTIONS

• Evaluates program effectiveness, analyzes results, and recommends appropriate action.

• Coordinates program activities with other program, department or staff activities, ensuring optimum efficiency.

• Trains, develops, and empowers staff to effectively perform their jobs.

• Acts as a main point of contact for project funders, advisors, speakers, and participants, and recruits program participants, members, and volunteers.

• Develops cooperative relationships with patients and families by projecting a positive image and creating a professional atmosphere.

• Develops program communications and promotional literature for distribution, including newsletters, brochures, and flyers.

• Prepares periodic reports, financial statements, and records for management or outside agencies.

• Maintains patient confidentiality as well as the confidentiality of hospital business information.

• Oversees the maintenance of established supply levels in unit and supply rooms.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Provider Metrics-Review provider template metric and optimization to ensure program performance exceeds expectations - Focus on calling New patients for providers with lower scheduled and/or fill rates and high no show rates to ensure that they will come to appointment, if will not show, please be sure to cancel appointment or re-schedule if that is patient request.

• Patient escalations- Assessing templates to optimize use of schedules to expedite patient appointments.

• Maintains Kyruus Provider Match platform; management/updates for Gastroenterology (back up for Hepatology) and other cloud storage systems in collaboration with Sr. Practice Manager.  This will involve meeting with new providers and assuring their profiles are updated based on provider disease focus.

• SPOK and Tiger Connect.  Initiate paperwork to add providers to SPOK and tiger connect systems and remove providers that are departing.  Assure Qgenda to SPOK integration and work with SPOK and TigerConnect teams to resolve any integration issues in collaboration with Sr. Practice Manager.  

• Serves as a liaison between the patients, physicians, physician extenders, and nursing team to improve patient experience

• Manages GI providers clinic/ procedure closures for In-patient and time off requests submitting PLRs and procedure add on or closures assuring requests are within the 45 day time frames, updating Qgenda.

• Serve as QGenda liaison for updates, swaps, call outs, vacation requests, and modifications in collaboration with the Sr. Practice manager and Sr. Dept Manager for Gastroenterology with back up for Hepatology

• Assist with planning of Gastroenterology fellow clinic coverage (UMH, IBD, and JMH ACC coverage), inpatient coverage, and on-call schedules for Gastroenterology (back up to hepatology) as directed by Sr. Practice manager

• Provide back-up to Clinical Program Coordinator for hepatology as directed by Sr. Practice Manager.

• Manages and maintains QGenda schedules. Tracks yearly uploads, provider clinics and procedure patterns, adds/removes new and departing providers for Gastroenterology with back up for Hepatology

• Open encounters Pull report twice weekly, Monday and Friday and send out emails to providers that have open encounters greater than 3 days

CORE QUALIFICATIONS

• Bachelor’s degree in relevant field

• Minimum 2 years of relevant experience

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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