Managed Services Consultant @ Veeva Systems

INACTIVE

Full-Time

Managed Services Consultant

Veeva Systems

5,001-10,000 employees

Cloud computing services for pharmaceutical companies.

Junior, Mid

Dorchester, Boston, MA, USA

Required Skills

Communications

Management

Customer Service

Data Analysis

Requirements

3+ years experience with configuring/supporting/implementing content management software
Customer service or consulting experience
Ability to quickly understand client requirements and needs and articulate potential solutions
Experience fulfilling customer needs and managing expectations
Excellent verbal and written communication skills
Bachelor's degree or equivalent relevant experience

Responsibilities

Provide post-go-live consulting and administrative support for multiple clients
Configuration of users and groups, document types and fields, lifecycles and workflows, notifications, and security
Bulk import/export of content and data
Analysis and deployment of new product features
Maintenance of production and sandbox environments
Creation of reports and dashboards

Desired Qualifications

Project management experience
Understanding of life sciences content management principles, types, and taxonomies
Understanding of life sciences compliance requirements
Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Love consulting but tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision.

The Managed Services Consultant is a member of our Commercial Services team who provides remote post-implementation administration configuration support for customers using our commercial and medical content management solutions (Vault PromoMats & Vault Medical).

This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing, non-travel role. There may be travel opportunities at select times of the year for internal events.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You’ll Do

Provide post-go-live consulting and administrative support for multiple clients
Configuration of users and groups, document types and fields, lifecycles and workflows, notifications, and security
Bulk import/export of content and data
Analysis and deployment of new product features
Maintenance of production and sandbox environments
Creation of reports and dashboards

Requirements

3+ years experience with configuring/supporting/implementing content management software
Customer service or consulting experience
Ability to quickly understand client requirements and needs and articulate potential solutions
Experience fulfilling customer needs and managing expectations
Excellent verbal and written communication skills
Bachelor’s degree or equivalent relevant experience

Nice to Have

Project management experience
Understanding of life sciences content management principles, types, and taxonomies
Understanding of life sciences compliance requirements
Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs

Perks & Benefits

Flexible PTO
Allocations for continuous learning & development
Health & wellness programs
Charitable Giving Program

#LI-RemoteUS

#BI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]. Position may not be eligible for remote work in Colorado.

Veeva Systems

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Website

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Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.

Company Stage

IPO

Total Funding

$224M

Headquarters

Pleasanton, California

Founded

2007

Growth & Insights

Headcount

6 month growth

↑ 4%

1 year growth

↑ 22%

2 year growth

↑ 39%

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement

INACTIVE