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Technical Support Engineer
Confirmed live in the last 24 hours
Locations
San Francisco, CA, USA • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
  • Computer science background or other technical/quantitative orientation
  • Strong verbal and written communication skills
  • Strong problem-solving skills
  • Strong work ethic, goal-oriented, and great attention to detail
  • Unlimited PTO + 10 company holidays
  • Quality health, vision, and dental insurance
  • 401K Plan
  • $200 one-time home office stipend
  • Free dinner when working past 7pm
Responsibilities
  • Provide technical support to customers via online chat, email and Slack
  • Troubleshoot technical issues and provide solutions to customers in a timely manner
  • Assist with the integration of Merge into our customers' product
  • Collaborate with other teams, including engineering and platform, to identify and resolve customer issues
  • Create and maintain help center guides and documentation
  • Create the foundation for a successful and rapidly growing support engineering team!
Desired Qualifications
  • Prior startup experience is a plus Benefits
Merge

11-50 employees

Unified API for payroll, HR, recruiting and accounting
Company Overview
Merge is on mission to help developers integrate fast and integrate once. The company provides developer tools to help change how companies deliver customer-facing integrations in their products.
Benefits
  • Unlimited PTO + 10 company holidays
  • 100% covered health, vision, and dental insurance
  • 401K Plan
  • $200 one-time home office stipend
  • Free dinner when working past 7pm