Job Description

APPLICANTS MUST BE PERMANENT IN THE CERTIFIED IT ADMINISTRATOR (LAN/WAN) CIVIL SERVICE TITLE, OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. Its mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS)/Infrastructure and Operations (I&O) is recruiting for one (1) Certified IT Administrator (LAN/WAN) III, to function as a Hardware Administrator, who will:

- Develop, recommend, and manage the hardware infrastructure as assigned. Ensure the monitoring of Windows operating system alerts, Hpe and Dell hardware and software components are operating accurately and efficiently within the ITS I&O Operations. Troubleshoot all hardware and related software alert issues with various ITS teams and external vendors to maintain business continuity.
- Assist ITS teams in the execution of engineering operational hardware workflows and the use of capacity planning tools that focus on speed to market, return on investment, and delivery of business value. Work as an engineer for the modernization of the agency’s cloud and hardware infrastructure. Collaborate with the administration, various teams, business users along with Hpe, Dell, VMWare, Microsoft to assist in the architecture, engineering, and deployment of modern technology.
- Keep current with new emerging technological trends that are producing measurable and consistent benefits for the businesses, including hyper-converged infrastructure (HCI), composable infrastructure, backup and analyze such technologies to bring into scope of existing infrastructure.
- Apply specialized hardware business knowledge to define the engineering requirements based on an understanding of the customer’s business needs and objectives. Assist to engineer and deploy the latest tools including Vcloud, Vrealize Operation Manager, Vrealize Automation, Vcenter, Esxi, NSX, and Horizon View to meet the business needs.
- Assist with the implementation of information technology strategy and vision with Information Security, business departments, and business partners to ensure business continuity, productivity, and security are maximized. Work daily with developers and business relationship managers (BRMs) to assist and support their customized solutions. Proactively monitor system using Hpe Oneview, Dell Vxrail Manager, App-Dynamics and Service Now.
- Identify, deliver, maintain, and monitor key operational metrics to assess systems health, infrastructure efficiency, and proper data maintenance and management then assist in driving the activities and projects to ensure the IT organization achieves those metrics.

Qualifications

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:

1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or

2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or

3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.

Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.