Full-Time
IT Support Specialist
Posted on 5/2/2024
AI-enabled on-demand manufacturing marketplace
Junior
Lexington, KY, USA
- Bachelor’s degree preferred
- 2+ years of experience in a training or staff support role
- 2+ years of experience in end-user support
- Experience with Google G Suite, MS Office 365, Windows 11, Mac OS, Zoom, Slack, Okta, Acrobat, MS Teams, Teamviewer, Zoom and Confluence
- Extensive experience in hardware support of desktops, laptops, tablets, printers, and other peripherals
- Experience with audio/visual setups for online meetings
- Experience with basic networking
- Ability to speak effectively and respond to common inquiries or complaints from all levels of staff
- Excellent verbal and written communication skills
- Ability to triage help desk tickets to determine the level of urgency
- Ability to work overtime when needed
- Able to lift up to 50 lbs. to set up equipment as needed
- Active participation on an IT team providing services and solutions to employees
- Serve as the first point of contact for users
- Prepare new Windows laptops and Apple MacBooks for distribution
- Resolve client issues via Slack, phone, remote control, or desk-side visits
- Set up, configure, and troubleshoot audio/visual setups for online meetings
- Provide hardware including laptops, monitors, printers, and network equipment
- Collaborate with other engineers and leadership
- Support asset management efforts and manage software licensing
- Support compliance activities related to regulatory requirements
- Identify training opportunities and teach staff on corporate technology
- Create wiki articles on FAQs related to IT topics
- Provide helpful tips and tricks to staff
Xometry operates a cutting-edge AI-enabled marketplace for on-demand manufacturing, specializing in services like CNC machining, 3D printing, and more. This platform not only supports rapid sourcing but also ensures high-quality production, making it an ideal workplace for those passionate about leveraging technology to streamline and enhance the manufacturing process. Its industry leadership in integrating AI with traditional manufacturing techniques offers employees a unique opportunity to work at the forefront of technological advancements in the field.
Company Stage
Later Stage VC
Total Funding
$443.4M
Headquarters
North Bethesda, Maryland
Founded
2013
6 month growth
↑ 1%1 year growth
↑ 3%2 year growth
↑ 24%Benefits
Medical, dental, & vision insurance
Life insurance
401(k) with company matching
Equity
Generous PTO
Paid volunteer time
Commuter & parking benefits
Maternity & Paternity leave
Free snacks
Dog-friendly office spaces