Clinical Care Specialist

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Clinical Care Specialist

The Clinical Care Specialist is a focused role to better engage patients directly, supporting their selection of top-quality providers available through Lantern and support for in depth questions related to their surgical needs. We are seeking a Clinical Care Specialist who brings a diverse clinical background, including Licensed Vocational Nurses (LVNs), scrub technicians, physical therapists, athletic trainers, and individuals with experience in general practice or medical records. These qualifications are crucial for this role as they provide a foundational understanding of patient care, anatomy, and clinical processes that will enhance our ability to support patients throughout their surgical journey.

Candidates with experience in musculoskeletal (MSK) care and bariatric specialties will find their knowledge particularly valuable in advocating for patients and helping navigate them through their healthcare experience. This role will drive improved patient experience and stronger utilization of our services by leveraging the unique expertise of individuals from various clinical backgrounds.

Location: Dallas, TX | USA | Onsite Full-Time

Key Responsibilities:

• Advocate for and work closely with internal customer care teams to ensure members receive comprehensive support throughout their surgery journey.
• Serve as a resource for care advocates and members, answering in-depth questions regarding provider selection and the value of our network.
• Engage members in understanding the Lantern Surgery program, the importance of provider certification and quality, and how to assess a surgeon.
• Collaborate with the clinical team for heightened situations requiring Chief Medical Officer support.
• Ensure appropriateness of provider recommendations by reviewing patient information and understanding the Lantern network of providers.
• Help ensure ongoing training for frontline care advocates to enhance their knowledge of all aspects of our surgery care space.

Duties and Expectations: 

• Manage high-volume inbound and outbound calls, enabling patients to utilize our benefits through tailored provider recommendation discussions focused on quality
• Provide education and support to patients and their families regarding provider choices and comprehensive understanding of surgery and the provider network.
• Meet and exceed metrics of success as outlined by management, documenting feedback and opportunities to increase conversion rates.
• Collaborate with Member Services and Network teams to highlight various nuances that should be communicated to patients.
• Function in an organized and time-conscious manner to effectively manage responsibilities.

Requirements, Licensure & Certification:

• A relevant degree or diploma, such as a Bachelor’s degree in Nursing, Health Sciences, or a related field for clinical roles.
• Associate degrees or vocational training for roles like Licensed Practical Nurses (LPNs) or Medical Assistants.
• Bachelor of Nursing Degree or Physician Assistant Degree preferred

Strong Candidates will have:

• Experience in patient care, medical administration, or support roles can be beneficial
• Strong communication skills for interacting with patients and healthcare teams
• Critical thinking and problem-solving abilities to navigate complex healthcare situations
• Technical skills related to the specific role (e.g., proficiency in medical software, familiarity with medical equipment)
• Knowledge in navigation health programs and demonstrated experience communicating with patients 
• Ability to navigate various data sources, run reports and engage various stakeholders to better synthesize information for patients in their provider choice journey
• A solid understanding of medical terminology, anatomy, and physiology
• Knowledge of healthcare regulations and compliance standards
• Bilingual preferred but not required

 Benefits

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Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.