Full-Time
Customer Service Representative
Posted on 10/31/2025
WaFd Bank
Compensation Overview
$18 - $20.43/hr
Elko, NV, USA
In Person
 Customer Experience & Support (1) |
|---|
- A smile and great attitude.
- Highly developed sense of integrity and strong work ethic.
- Personable and outgoing; able to talk with clients and build rapport and relationships.
- Great attention to detail and providing accurate service.
- Technically savvy; able to use multiple computer systems and ability to adapt to change.
- Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
- Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.
- High school diploma or approved equivalent.
- Basic math skills, 10-key and keyboarding.
- Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
- Well-developed smart phone and digital channel skills.
- Must be organized and display excellent communication skills and a personable attitude.
- Previous work in retail, consumer service delivery, or client relations.
- As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.
Company Size
N/A
Company Stage
IPO
Headquarters
Seattle, Washington
Founded
1917
Simplify's Take
What believers are saying
- Q1 2026 revenue hit $197.4 million, beating estimates by 3.6%.
- Net interest margin expanded to 2.8%, surpassing 2.7% forecasts.
- Efficiency ratio improved to 55.7%, under 56.3% analyst expectations.
What critics are saying
- Q4 nonaccrual CRE loans from tariffs trigger credit losses now.
- 90.9% net interest income reliance compresses margins on $800M borrowings.
- Fintechs like LendingClub erode SBA small business lending share rapidly.
What makes WaFd Bank unique
- SBA Preferred Lender status streamlines small business loans uniquely.
- Erin Hill's BNY Mellon and JP Morgan expertise bolsters board governance.
- Regional presidents appointed for California and Texas expansion.
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Benefits
Health Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Company Match
Paid Parental Leave
Life Insurance
Long-term Disability
Tuition Reimbursement
Employee Assistance Programs
Pre-tax Health and Dependent-Care Spending Plans
Stock Options
Bonus Programs
Company News
WaFd Bank has appointed Erin Hill to its board of directors. Hill brings over 30 years of executive leadership experience in financial services, corporate governance, audit and risk management. Hill currently serves as executive director of the Financial Accounting Foundation, parent organisation of FASB and GASB. Previously, she held senior roles at BNY Mellon as chief administrative officer and at JP Morgan Chase as head of consumer banking and wealth management, overseeing 50,000 employees across 5,500 branches. She began her career as an auditor at Arthur Andersen and practised corporate law at Wachtell, Lipton, Rosen & Katz. Hill holds a JD from Columbia Law School, an MBA from Columbia Business School, and a BS in accounting from Fordham University.
WaFd Bank reported fourth-quarter revenue of $188.3 million, missing analyst estimates of $193.3 million despite 7.6% year-on-year growth. Adjusted earnings per share of $0.75 met expectations, whilst adjusted operating income of $79.1 million fell 3.4% short of forecasts. The bank's net interest margin of 2.7% faced pressure from elevated nonaccrual loans and a shift towards lower-yielding mortgage-backed securities. CEO Brent Beardall attributed the revenue increase to stronger commercial and industrial lending and disciplined expense control. Analysts questioned management about $800 million in maturing borrowings, which will be replaced with current borrowers at potentially lower rates. Two new commercial and industrial nonaccruals were disclosed, involving a manufacturing business and commercial real estate entity affected by market and tariff pressures.
WaFd (WAFD) battered stock flashes Reversal signals as AI predicts a sharp rebound. WaFd (WAFD): battered stock flashes Reversal signals as AI predicts a sharp rebound. A timely boost from a new business line. Just as the stock was struggling, WaFd delivered a piece of genuinely good news. The company announced that its banking arm, WaFd Bank, has been designated a Preferred Lender by the U.S. Small Business Administration (SBA). This isn't just a press release; it's a meaningful operational upgrade. This status allows the bank to streamline its SBA loan process, potentially opening up a more robust revenue stream from small business lending. In a market that has been punishing the stock, this fundamental development provides a fresh reason for optimism. The anatomy of a pullback. Looking at the chart tells a clear story of a stock that lost its way. After a strong run-up in August that pushed the price toward $32, WAFD has been in a steady retreat for over a month. The selling pressure intensified in late September and early October, driving the stock all the way down to its current level of $28.61. This decline erased the entire late-summer rally. The technical picture is a mix of conflicting signals. Bearish indicators like a negative DMI and a recent MACD "death cross" confirm the recent weakness. However, other signs suggest the selling might be overdone. The price is now sitting right on a lower Bollinger Band, a classic technical support level. More strikingly, trading volume has exploded, hinting that buyers are stepping in with force at these lower prices. | Metric | Status | Indication | | Recent Trend | Downtrend | Bearish | | MACD | Crossover Below Signal | Bearish | | Bollinger Bands | Price at Lower Band | Potential Reversal (Bullish) | | On-Balance Volume | Major Surge | Strong Buying Pressure (Bullish) | This creates a tense setup. The established trend is down, but the evidence for a bounce is becoming hard to ignore. The digital crystal ball: why AI sees a sudden rally. While the recent price history looks grim, the forward-looking AI forecast is pointing in the exact opposite direction. The predictive model is not just hopeful; it's projecting a significant and immediate move higher with a high degree of confidence. Beyond this immediate pop, the model projects a continued upward trend with a potential target price of $32.00. This forecast, combined with the positive SBA news and the technical signs of a bottom, forms the core of the bullish case. It suggests that the recent sell-off may have been an overreaction, creating an opportunity before the rest of the market catches on. The bottom line. WaFd presents a compelling, if not complex, scenario. The company's fundamentals show some weakness, with negative revenue growth and low return on equity, which helps explain the recent stock price decline. However, the situation appears to be at an inflection point. A new, positive catalyst (SBA Preferred Lender status) has emerged just as the stock has fallen to a key technical support level. This is happening at the same time a high-confidence AI model is forecasting a sharp, imminent rebound. For investors comfortable with a medium-term horizon (1-3 months) and who can tolerate some risk, this could represent an interesting entry point. The strategy would be to act on the convergence of these bullish signals while respecting the underlying bearish trend. A cautious approach might involve entering a position near the current price, with entry points clustered between $28.68 and $28.82. A stop-loss order set at $25.74 would offer protection if the support level breaks and the downtrend resumes. A preliminary take-profit target could be set at $29.17 to capture the initial bounce forecasted by the AI. Disclaimer: This report is for informational purposes only and does not constitute financial, investment, or trading advice. The analysis is based on the data provided and is not a guarantee of future performance. All investing involves risk, including the possible loss of principal. You should conduct your own research and consult with a qualified financial advisor before making any investment decisions.
WaFd Bank announced the appointment of Timothy Chelf as Regional President of California.
WaFd Bank announces promotion of James Weichel to Texas Regional President.