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Full-Time

Enrollment Specialist

Confirmed live in the last 24 hours

StraighterLine

StraighterLine

51-200 employees

Online courses for transferable college credit

Education

Junior

Remote in USA

Category
Customer Education & Training
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Salesforce
Customer Service
Requirements
  • 1-2 years of experience in call center sales, customer service, or enrollment
  • Some college experience is required. Bachelor's degree preferred.
  • Excels in a call center environment and active listening skills
  • Exceptional customer service skills and the ability to multitask
  • Proven track record of meeting goals
  • Ability to solve problems and know when to escalate issues
  • Self-motivated and able to work in a team environment
  • Demonstrated proficiency using office applications (MS Office, Google Suite) and CRM software (Salesforce)
  • Excellent written and verbal communication skills
Responsibilities
  • Engage potential students in meaningful conversations
  • Empower and build student’s academic confidence to start classes
  • Help students meet their educational goals with course recommendations and degree searches.
  • Effectively communicate with prospective students via inbound and outbound calls, live chat, SMS, and email.
  • Manage multiple tasks concurrently and readily adapt to changing communication channels as needed
  • Work with prospective students to address their concerns by actively listening and identifying how StraighterLine is able to meet their needs
  • Use knowledge of StraighterLine partnerships, white label programs, credit transfer process, and courses in order to assess if StraighterLine is the right fit for prospective students.
  • Determine the appropriate StraighterLine course(s) to meet student’s needs
  • Provide excellent customer service with a consistently high level of professionalism
  • Utilize the CRM system to create and maintain accurate contact history and necessary updates to manage prospective student pipeline
  • Meet weekly and monthly performance goals (outbound calls, answered calls, chats handled, enrollments etc.)
  • Escalate issues and proactively identify process improvements or opportunities

StraighterLine is a leader in providing flexible, self-paced online courses designed for students who want to earn transferable college credits. By leveraging advanced technologies in course delivery and credit transfer systems, alongside strong partnerships with higher education institutions, this company offers a dynamic and inclusive workplace. Employees benefit from working on impactful educational initiatives and a collaborative environment focused on academic success and innovation.

Company Stage

Series A

Total Funding

$11.6M

Headquarters

Arlington, Virginia

Founded

2008

Growth & Insights
Headcount

6 month growth

3%

1 year growth

1%

2 year growth

5%