Full-Time

Enrollment Specialist

Posted on 5/8/2024

StraighterLine

StraighterLine

51-200 employees

Online platform for affordable college courses

Education

Junior

Remote in USA

Hiring only in VA, MD, DC, PA.

Category
Customer Education & Training
Customer Support
Customer Success & Support
Required Skills
Salesforce
Customer Service
Requirements
  • 1-2 years of experience in call center sales, customer service, or enrollment
  • Some college experience is required. Bachelor's degree preferred.
  • Excels in a call center environment and active listening skills
  • Exceptional customer service skills and the ability to multitask
  • Proven track record of meeting goals
  • Ability to solve problems and know when to escalate issues
  • Self-motivated and able to work in a team environment
  • Demonstrated proficiency using office applications (MS Office, Google Suite) and CRM software (Salesforce)
  • Excellent written and verbal communication skills
  • Experience in Higher Education is a plus
Responsibilities
  • Engage potential students in meaningful conversations
  • Empower and build student’s academic confidence to start classes
  • Help students meet their educational goals with course recommendations and degree searches.
  • Effectively communicate with prospective students via inbound and outbound calls, live chat, SMS, and email.
  • Manage multiple tasks concurrently and readily adapt to changing communication channels as needed
  • Work with prospective students to address their concerns by actively listening and identifying how StraighterLine is able to meet their needs
  • Use knowledge of StraighterLine partnerships, white label programs, credit transfer process, and courses in order to assess if StraighterLine is the right fit for prospective students.
  • Determine the appropriate StraighterLine course(s) to meet student’s needs
  • Provide excellent customer service with a consistently high level of professionalism
  • Utilize the CRM system to create and maintain accurate contact history and necessary updates to manage prospective student pipeline
  • Meet weekly and monthly performance goals (outbound calls, answered calls, chats handled, enrollments etc.)
  • Escalate issues and proactively identify process improvements or opportunities

StraighterLine offers an online education platform that provides low-cost, self-paced courses for college credit. The platform is designed for students and adults who want to earn college credits at their own pace. It partners with over 180 higher education institutions, allowing students to transfer credits easily and continue their education. The subscription-based model enables students to pay a monthly fee for access to a variety of courses, with additional fees for specific courses. With more than 70 courses available in fields like business, healthcare, and IT, StraighterLine has supported over 350,000 students. The company also offers career pathway bundles to help students achieve their career goals more quickly.

Company Stage

Series B

Total Funding

$11.3M

Headquarters

Baltimore, Maryland

Founded

2008

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for online learning boosts StraighterLine's potential user base.
  • Partnership with Acadeum enhances course-sharing opportunities with other institutions.
  • New courses in early childhood education address workforce shortages in the sector.

What critics are saying

  • Competition from similar online platforms may erode StraighterLine's market share.
  • Technological advancements require continuous investment, straining financial resources.
  • Changes in accreditation standards could affect course transferability to partner institutions.

What makes StraighterLine unique

  • StraighterLine offers affordable, self-paced courses for college credit at $99 monthly.
  • The company partners with over 180 institutions for seamless credit transfers.
  • StraighterLine's acquisition of ProSolutions Training expands its early childhood education offerings.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Parental Leave

Paid Holidays

INACTIVE