Quality & Training Analyst

Job Description

Analyst, Quality & Training (2 openings)

Location: Lincoln, Nebraska

Join a Mission-Driven Organization

Are you detail-oriented, customer-focused, and passionate about helping people navigate their specialty benefit accounts? NRECA is seeking a Quality & Training Analyst to join our Insurance & Financial Services team in Lincoln, Nebraska. In this role, you will join a team that’s proud to be named one of Lincoln’s Best Places to Work!

About NRECA

NRECA is the national trade association representing more than 900 consumer-owned electric cooperatives across the United States. We provide advocacy, financial services, and business solutions that help electric cooperatives serve their communities. The work in the Insurance & Financial Services department (I&FS) is diverse, intellectually engaging, and deeply impactful. They foster a culture of belonging, driven by values like communication, creative problem-solving, and accountability. If you’re motivated by purpose, enjoy variety, and care about people and outcomes, this is the team for you.

Position Summary

Explore the Analyst roles: One role is ideal for candidates with medical claims experience, while the other is best suited for those with training experience and retirement plan expertise.

Both Analysts play a key role in supporting employee success and delivering exceptional service by facilitating training, evaluating quality and performance, and ensuring accurate and efficient benefit service processes. The position blends training, coaching, quality assurance, and operational support to enhance employee effectiveness, elevate the member experience, and drive results for the business units served. They also serve as a subject matter resource for complex processes and transitions, including member-facing situations that require advanced knowledge, critical thinking, and strong problem-solving skills.

The work hours are scheduled between 7:30 a.m. to 5:00 p.m. with the employees’ start time determined by the manager and employee. This position is eligible for NRECA's hybrid schedule, offering the flexibility to work a hybrid schedule and work from home up to two days per week.

Key Responsibilities

• Supports the delivery of training programs, contributes to training materials and aids, and may assist with routine training delivery.

• Reviews employee processing work and member service calls for timeliness, quality, accuracy, and productivity within assigned business areas.

• Assists with updating and organizing standard operating procedures in partnership with the Quality Assurance team and business areas, as needed.

• May process escalated member-facing claims transactions requiring specialized knowledge.

FLSA Status

Non-Exempt

Qualifications

Education, Experience, and Certifications, (required and preferred)

• Required Education: Bachelor's degree or college coursework plus 2+ years of quality assessment and training experience or applicable subject matter expertise, within the medical insurance or retirement plan services industry.

• Preferred Experience: Experience working with quality assessments, assisting with the creation of educational materials and training aids, and supporting the training and onboarding of staff. Experience within the insurance industry working with medical insurance plans or experience within the financial services industry working with retirement plans.

Knowledge, Skills and Abilities (as demonstrated by prior work experience)

• Knowledge of ERISA, IRS, and/or DOL regulations related to defined benefit plan administration preferred.

• Knowledge of applicable processing policies, procedures, and workflows.

• General knowledge of employee benefits gained through education or experience.

• Ability to manage time, prioritize work, multitask, and perform effectively under pressure.

• Ability to identify improvement opportunities and recommend constructive solutions.

• Ability to collaborate effectively, build positive working relationships, and provide timely follow-up.

• Strong customer service, verbal, and written communication skills.

• Ability to exercise sound judgment and discretion in all responsibilities.

• Proficiency in Microsoft Office applications.

• Ability to report to the office as required.

Essential Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Primarily sedentary work with extended periods of sitting.

• Visual acuity is sufficient for computer work and data analysis.

• Manual dexterity for frequent keyboard use.

• Occasional light lifting (up to 10 lbs).

• Effective communication in person, by phone, and via email.

Salary Range: $57,000 - $70,000

Final Compensation determined by individual qualifications, experience, and internal equity.

Disclaimer Statement: The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Additional Requirement:

The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement". 

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.