Food Service & Hospitality (1)

Assist with the management of all operational departments as required
Management of roster, costings and forecasting
Professional development of Reservation Agents to ensure strong succession planning
Involvement in and management of setting KPI's for Front Office & guest satisfaction
Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
Immediately attending to guest requests and leading, by example, to other members of the team by being proactive and resourceful.
Responsibility for the health and safety of all patrons, guests and staff members.
Overseeing of whole guest experience from Reservation through to departure.
Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.
You are able to develop relationships with other department heads across the hotel to ensure a high level of customer service at all times.

Previous experience in similar role in hospitality is required
Previous Property Management System experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Must possess a professional presentation
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Duty Manager

All Accor