Full-Time

Customer Success Lead

U.S. Healthcare

Confirmed live in the last 24 hours

Zipline

Zipline

1,001-5,000 employees

Autonomous electric aircraft delivery system

Robotics & Automation
Aerospace

Senior, Expert

San Bruno, CA, USA

Required Skills
Communications
Requirements
  • 10+ years of experience in customer success, consulting, program management, or operations
  • 5+ years of experience with healthcare operations
  • Experience building and leading teams
  • Demonstrated experience leading and driving cross-functional accountability
  • Demonstrated experience owning the design, implementation, and optimization of initiatives and action plans
  • Ability to build trust quickly because you are authentic, direct, and have strong empathy for partners
  • Organization and analysis - you use data to make decisions
  • Confident presenting complex solutions in a way that inspires your audience
  • Familiarity with the value drivers for recurring revenue businesses
  • A focus on continuous learning
Responsibilities
  • Collaborate with Zipline’s healthcare partners to identify their business objectives, understand their goals, and develop strategies that align with their needs
  • Build a team of CSMs to manage our portfolio of healthcare partners
  • Work cross-functionally to launch and expand Zipline’s service to healthcare partners and their patients, establish & track key success metrics, identify & solve challenges, and drive continuous improvement
  • Establish regular communication with partners, lead quarterly business reviews, and maintain engagement through other touchpoints
  • Gather partner insights, analyze data, and report relevant findings to both identify growth opportunities as well as guide our product roadmap
  • Proactively engage with partner stakeholders to build long-lasting trust
  • Advocate for partner needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority

As a leader in autonomous aerial delivery, this company provides a forward-thinking approach to logistics, especially for critical sectors like healthcare. With a focus on sustainability through the use of electric aircraft, they offer a unique blend of speed, convenience, and environmental responsibility, making them a standout workplace for those interested in cutting-edge, socially impactful technology and robust global operations.

Company Stage

Series F

Total Funding

$825.5M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

2%

1 year growth

24%

2 year growth

75%