Full-Time
Director – Product Marketing
Remote, US
Confirmed live in the last 24 hours
Level AI
51-200 employees
Enhances customer experience through intelligent automation
Senior, Expert
United States
Hybrid position requiring some in-office presence.
- Bachelor's degree, Master’s degree a plus
- 8+ years of Product marketing experience in Enterprise Software (experience in an early-stage startup environment is a huge plus)
- Client-facing experience
- Domain knowledge of Enterprise SAAS software.
- Develop product positioning that differentiates Level AI by understanding customer needs, product roadmap, market trends, and competitive forces.
- Be the GTM leader for the specific products within the Level AI platform and the industry vertical that you will own.
- Work closely with the product team and articulate crisply and clearly the capabilities, functionalities, and business benefits of our products and solutions in customer-facing material such as datasheets, website landing pages, videos, and sales decks.
- Develop the go to the market vision for your product, and execute marketing strategies to drive awareness of Level AI - identify goals, risks, audience, messages, and tactics.
- Develop Content for customers, evaluators, advocates, and channel partners, including emails, blogs, webinar content, use cases/customer stories, and more.
- Be an expert and thought leader about our platform, the industry trends, and the players in the market.
- Become the go-to person for sales and customer success teams to understand the ins and outs of our product and the market.
- Document and keep a tab on market trends and competitive forces. Partner with the product team to develop the product roadmap.
Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.
Company Stage
Series B
Total Funding
$37M
Headquarters
Mountain View, California
Founded
2018
6 month growth
↑ 11%1 year growth
↑ 21%2 year growth
↑ 75%
Simplify's Take
What believers are saying
- The recent $20M Series B funding round led by Battery Ventures indicates strong investor confidence and provides ample resources for growth and innovation.
- New features like agent screen monitoring and recording demonstrate Level AI's responsiveness to customer needs and market demands.
- The addition of high-profile clients like OpenTable and Toast showcases the platform's effectiveness and growing market penetration.
What critics are saying
- The competitive landscape in intelligent automation and BPO is intense, requiring Level AI to continuously innovate to maintain its edge.
- Dependence on venture capital funding could pose financial risks if future funding rounds do not materialize as expected.
What makes Level AI unique
- Level AI's focus on eliminating data silos and integrating call center data sets it apart from competitors who may not offer such comprehensive data integration.
- The introduction of AgentGPT highlights Level AI's commitment to leveraging generative AI for enhancing customer service, a step ahead of traditional automation solutions.
- Their subscription-based model ensures a steady revenue stream, allowing continuous innovation and customer support.