Full-Time

Director – Product Marketing

Remote, US

Posted on 8/14/2024

Level AI

Level AI

51-200 employees

Enhances customer experience through intelligent automation

Enterprise Software
AI & Machine Learning

Senior, Expert

United States

Hybrid position requiring some in-office presence.

Category
General Marketing
Growth Marketing
Growth & Marketing
Requirements
  • Bachelor's degree, Master’s degree a plus
  • 8+ years of Product marketing experience in Enterprise Software (experience in an early-stage startup environment is a huge plus)
  • Client-facing experience
  • Domain knowledge of Enterprise SAAS software.
Responsibilities
  • Develop product positioning that differentiates Level AI by understanding customer needs, product roadmap, market trends, and competitive forces.
  • Be the GTM leader for the specific products within the Level AI platform and the industry vertical that you will own.
  • Work closely with the product team and articulate crisply and clearly the capabilities, functionalities, and business benefits of our products and solutions in customer-facing material such as datasheets, website landing pages, videos, and sales decks.
  • Develop the go to the market vision for your product, and execute marketing strategies to drive awareness of Level AI - identify goals, risks, audience, messages, and tactics.
  • Develop Content for customers, evaluators, advocates, and channel partners, including emails, blogs, webinar content, use cases/customer stories, and more.
  • Be an expert and thought leader about our platform, the industry trends, and the players in the market.
  • Become the go-to person for sales and customer success teams to understand the ins and outs of our product and the market.
  • Document and keep a tab on market trends and competitive forces. Partner with the product team to develop the product roadmap.

Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.

Company Stage

Series C

Total Funding

$72.4M

Headquarters

Mountain View, California

Founded

2018

Growth & Insights
Headcount

6 month growth

9%

1 year growth

19%

2 year growth

72%
Simplify Jobs

Simplify's Take

What believers are saying

  • Level AI raised $39.4 million in Series C funding for expansion.
  • AgentGPT positions Level AI to leverage generative AI in customer service.
  • Increased demand for AI-driven solutions boosts Level AI's market potential.

What critics are saying

  • Dependence on BPO industry may limit market diversification.
  • Rapid technological changes could outpace Level AI's innovation.
  • Subscription model may face pricing pressure from competitors.

What makes Level AI unique

  • Level AI integrates human and machine intelligence for enhanced customer experience.
  • The company eliminates data silos for better decision-making and customer interactions.
  • Level AI's subscription model offers scalable software solutions for call centers.

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