About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About the role:

As a Community Outreach Specialist, you are responsible for meeting with members who are eligible for Cityblock, and engaging with them around their needs. This initial series of conversations with members begin the intake process, and are the stepping-off point from which a member is connected to a Community Health Partner to develop a long-term relationship.  Until this connection is fully made, you are the member’s point person, available and accessible to assist with whatever may be needed, to troubleshoot, to educate, and to be a listening ear.  You work alongside, and are supported by, each member’s care team. This role is field-based.

Responsibilities:

• Locate and meet with eligible members in their homes, neighborhoods, and the Cityblock health hub; nearly all of your work is done in the field, seeing members for scheduled and unscheduled visits. This includes traveling to their homes, accessing their space, sitting with them to explain Cityblock services and consenting eligible members to the program. 
• Reviewing pre-populated demographic information and documenting accurate information and emergency contacts within Commons.
• Leveraging available data from Commons to learn more about potential members and incorporate adjusted strategy into your outreach process based on that data/information. 
• Completing the consent process for eligible members fully and accurately, including obtaining written consent per member. 
• Engage with and serve as the initial contact and representative of Cityblock, responsible for initiating the member intake process and successful and smooth handoff to the care team to ensure positive experience for members and careteam colleagues. 
• Effectively communicate urgent needs and other pertinent information in an accurate and timely manner to care teams.
• Working daily within Commons to collect data, organize information, track tasks, monitor performance, and communicate with staff, patients, and family members. 
• Providing feedback to the product development team, and, over time, becoming part of a super-user group to assist in onboarding and supporting others

Requirements:

• 1+ year of experience 
• Demonstrated ability to conduct secondary research
• Proficiency in tech platforms: Google Suite, EHR systems
• Comfortable providing telephonic, written, digital, and face-to-face outreach, and running group outreach/events
• Strong customer service mindset and a passion for Cityblock’s mission and members

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.