Full-Time
Technical Support Engineer
Open source time series database
Senior
Remote
- Experience in a customer-facing position as a front-line engineer/technical support engineer
- Excellent written and verbal English communication skills
- Empathy for people facing technical challenges
- 5+ years of technical work experience: technical support, development, engineering, etc
- Profound knowledge in database concepts, automation, monitoring, templating, APIs, and Linux based CLIs
- Knowledge of Networking and HTTP(S)d
- Expertise in at least in one of the following: SQL, Python+NumPy/SciPy, R, Matlab, Haskell
- Proficiency integrating with AWS, Azure, GCP, and their associated Kubernates environments
- Exposure to AWS Lambda (or equivalent), RDS, S3 (or equivalent)
- Advanced data manipulation skillset in Parquet, JSON, and CSV formats
- Familiarity with system monitoring tools and practices (Nagios, Zabbix, Zenoss, Sensu, etc.)
- Git or other version control systems experience
- Demonstrate ownership, follow-through with customers and drive issues to resolution
- Reproduce customer issues and test new product functionality
- Partner with customers to achieve their desired goals by illustrating best practices
- Adhere to contractual SLAs for responsiveness
- Update and extend documentation
- Participate in on-call rotation for the SaaS product with rest of the team
- Enhance our InfluxDB Cloud offering using automation and monitoring tools
- Develop solutions using SQL, Python, and Golang
- Communicate recurring issues, challenges, and roadblocks with fellow team members and products
- Software development experience, particularly Golang, Rust or Apache Arrow
- Fluency with queuing (Kafka, Rabbit MQ, MQ Series, etc.)
- Competence in working with time-series data tools
- Professional Services or Training experience
- Multi-lingual
InfluxData is committed to helping their customers build cool stuff that transforms their business in less time. They help developers at organizations including Cisco, IBM, and PayPal build real-time IoT, analytics and cloud applications with time-stamped data.
Company Stage
Series E
Total Funding
$237M
Headquarters
San Francisco, California
Founded
2012
6 month growth
↑ 3%1 year growth
↑ 5%2 year growth
↓ -19%Benefits
Remote-first, work from anywhere environment
Allowance for home office setup or co-working space
10-minute workday company-wide stand-ups to stay connected with our colleagues from around the world!
Fun, remote-friendly events throughout the year such as trivia, paint-alongs, yoga, Meditation Mondays, and many more.
Diversity & Inclusion Counsel with educational events
Paid volunteer time
Work-life balance that is truly a part of our culture
Medical/Dental/Vision – we cover 100% of premiums for you and dependents
Generous company contributions to your FSA or HSA
Mental health programs such as TalkSpace, Headspace and more
Short-Term/Long-Term Disability & Life Insurance
401(k)
Employee Assistance Program
Flexible Time Off policy – and we actually encourage you to use it!
Annual educational budget
Financial planning