Product Guide
Confirmed live in the last 24 hours
Arc'teryx Equipment

1,001-5,000 employees

Designs and manufactures high-performance outdoor apparel and equipment.
Company Overview
Arc'teryx Equipment stands out for its unwavering commitment to design, craftsmanship, and performance, specializing in high-performance outerwear and equipment for a wide range of mountain sports. The company's unique construction process and in-house manufacturing in its own factory allow for meticulous attention to detail, resulting in high-performing, durable products that are field-tested in real-world conditions. With a global presence in over 40 countries, Arc'teryx's industry leadership is demonstrated by its growth from six to over 1000 employees, and its products' distribution through more than 3000 retail locations worldwide.
Consumer Goods

Company Stage

N/A

Total Funding

N/A

Founded

1989

Headquarters

North Vancouver, Canada

Growth & Insights
Headcount

6 month growth

14%

1 year growth

28%

2 year growth

28%
Locations
Livermore, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Responsibilities
  • Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
  • Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
  • Championing Arc’teryx as a brand ambassador both in-store and in the community
  • Developing your passions both in and out of the store with the support of the team
  • Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
  • Providing feedback on merchandising and in-store experience to help drive sales
  • Maintaining an open, collaborative relationship with your team and store leadership
  • Supporting with and participating in various store tasks as assigned by the leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
  • Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
  • Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)
Desired Qualifications
  • Passionate about delivering exceptional customer service
  • Love to have fun at work, and hold yourself accountable to what is required of you
  • Self-motivated, and enjoy problem solving
  • Highly flexible and adaptable when faced with ambiguity
  • Effectively balance autonomy and collaboration
  • Inspire breakthrough thinking and continuous improvement
  • Seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
  • Passion for your work is paralleled by your passion for getting outside and living it