Full-Time

Senior Product Marketing Manager

Posted on 9/12/2025

Zowie

Zowie

51-200 employees

AI-powered ecommerce customer service platform

No salary listed

New York, NY, USA

Remote

Must reside in New York (NY) or be willing to relocate to NY.

Category
Product (1)
Requirements
  • 4+ years of product marketing experience in B2B tech companies, ideally in enterprise Software as a Service
  • Experience developing product positioning and messaging strategies
  • Excellent verbal and written communication abilities for crafting compelling narratives around products and strategies
  • Proficiency in using data to guide marketing decisions and measure success
  • Capability to manage multiple projects simultaneously and meet deadlines in a fast-paced startup environment
  • Demonstrated ability to explore new perspectives and devise creative solutions, and creative approaches to marketing challenges
  • Strong collaborative skills to work effectively with cross-functional teams
  • This is a remote role, but hiring only people based in New York or willing to relocate to New York
Responsibilities
  • Own positioning and differentiation. Define the pitch architecture and category narrative that set us apart
  • Run the release calendar and launches. Tier S/M/L releases with audiences, goals, and channels; drive cross-functional accountability and orchestrate launches end-to-end
  • Create core product marketing content and assets. Turn product briefs into crisp messaging, web/blog/newsletter/social updates, one-pagers, and sales-deck slides; manage partners to produce value-highlighting visuals
  • Build demos and explainers. Produce short videos and visual explainers that make capabilities obvious
  • Distribute and optimize. Ensure publishing across all channels and internal communications; track KPIs, gather feedback, run competitive research, refine messaging, and create case studies
Desired Qualifications
  • Experience in AI-native product marketing or defining category narratives in emerging tech spaces
  • Experience with enterprise SaaS marketing analytics tools (e.g., Tableau, Looker)
  • Experience working with cross-functional teams including sales, product management, customer success
  • Relocation to New York or willingness to relocate to New York
  • Ability to work remotely and collaborate effectively with distributed teams

Zowie is an AI-powered customer service platform designed for ecommerce. It uses artificial intelligence to provide immediate, accurate responses to customer inquiries and helps support teams resolve common issues—such as returns, shipping delays, and damaged orders—with a single click. The platform includes a 360-degree customer view to enable personalized interactions and stronger relationships with buyers. Zowie is offered as a Software as a Service (SaaS) with subscription pricing for ecommerce businesses of all sizes. Unlike generalist support tools, Zowie focuses on ecommerce-specific workflows and fast, consistent issue resolution to reduce costs, boost sales, and improve customer satisfaction.

Company Size

51-200

Company Stage

Series A

Total Funding

$20.2M

Headquarters

San Francisco, California

Founded

2019

Simplify Jobs

Simplify's Take

What believers are saying

  • Customers like Decathlon and Monos achieve 95% automation rates.
  • Converts 40% more support chats into sales via upsell detection.
  • Raised $14M Series A from Tiger Global in May 2022.

What critics are saying

  • OpenAI GPT-4o erodes multichannel edge at 1/10th pricing since May 2025.
  • Shopify native AI rollout captures 30% mid-market in 3-9 months.
  • EU AI Act fines X2 engine up to 6% revenue from August 2026.

What makes Zowie unique

  • Zowie's X2 engine and Decision Engine ensure deterministic 95%+ automation without hallucinations.
  • Integrates with 250+ tools to execute refunds and order updates directly.
  • Supports voice, chat, email in 175 languages from single platform.

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Benefits

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

6%

1 year growth

4%

2 year growth

8%
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