Office Manager
Posted on 9/11/2023
48forty Solutions

501-1,000 employees

Pallet Management Made Simple
Company Overview
48forty Solutions is the largest pallet management services companies in North America, with a national network of over 270 facilities, including 73 company-owned and operated pallet recycling plants, 186 onsite locations, 12 reverse logistics centers, 4 sorting centers, and more than 850 service providers.
Milwaukee, WI, USA
Experience Level
Desired Skills
Customer Service
Administrative & Executive Assistance
Customer Success & Support
  • High school diploma or equivalent required
  • Four-year college degree or 3-5 years relevant experience preferred
  • Strong computer skills (MS Office Suite, MS Excel, MS Word, MS PowerPoint, MS Outlook, and Internet)
  • Workers Compensation, Payroll, AP/AR, and Employee Benefits experience is highly desired
  • Minimum 2 years prior experience working in a customer service environment
  • Exceptional customer service skills
  • Excellent communication skills (written and verbal)
  • Ability to work both within a team environment and independently prioritize tasks
  • Ability to manage demanding timelines
  • Ability to work independently and manage time efficiently
  • MUST be 18 years of age or older
  • Prior Manufacturing and/or Transportation background is preferred
  • Responds promptly to customer inquiries, obtains and evaluates all relevant information to handle product and service inquiries
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; expediting correction or adjustment; and following up to ensure resolution
  • Partners with other members of management to set up and maintain customer and vendor accounts
  • Conducts the new hire process included but not limited to receiving applications and resumes, providing written offer letters, scheduling drug screens and interviews, screening employees through E-Verify, and completing all new hire paperwork in accordance with company policy
  • Maintains and audits personnel files, worker's compensation files, and I-9 binders in accordance with company policy
  • Ensures the security of all confidential records. This includes personnel files, payroll documentation, and injury files
  • Manages post injury worker's compensation claims by completing documentation, scheduling physician appointments and drug screens, and coordinating communications with the company worker's compensation carrier
  • Manages local A/P process by creating purchase orders, reviewing local A/P invoices, and communicating with local vendors and Corporate Accounting
  • Manages local A/R process by ensuring all customers are invoiced timely and accurately
  • Enforces and adheres to all company policies, safety rules and regulations
  • Completes daily, weekly and monthly operations reporting including payroll, production reporting, and shipping and receiving
  • Performs general clerical duties including mail sorting and processing, answering phones, maintaining company bulletin boards, and dispatching drivers
  • Maintains office supplies, personal protective equipment (PPE), and first aid inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipt of supplies
  • Facilitates operational requirements by scheduling and completing administrative projects as needed
Desired Qualifications
  • Bi-lingual (English and Spanish) is a plus, but not required