Manager – Growth

About the Role:

‍Base Salary: $140K - $170K*

Kalepa is a startup on a mission to transform and disrupt commercial insurance through technology. We are seeking an exceptional Manager to join our Growth team in our New York City HQ. This is a high-impact, client-facing role that combines relationship building, analytics, software, and strategy to drive measurable value for some of the largest insurance carriers. 

The Growth team at Kalepa is responsible for delivering outstanding value to our clients via Copilot, Kalepa's SaaS platform. The team functions as both a client partner and a bridge between our clients and Kalepa's development team. You will be expected to take ownership of and develop Kalepa’s client success function, in partnership with and reporting to the VP who leads the group. Kalepa’s clients include some of the largest insurance carriers in the US, as well as smaller regional carriers and MGAs (Managing General Agents). You will be expected to ensure that Kalepa’s clients have the highest levels of satisfaction, deliver value that drives client retention and revenue expansion, and actively support the development of a world-class Growth team. Travel to clients will be required and encouraged when practicable. Specific elements of the role include:

• Foster and own trust-based relationships with underwriters and executives alike 
• Master Kalepa's Copilot SaaS platform
• Prepare and deliver presentations to C-level executives
• Plan, execute, and lead client user training
• Leverage large datasets to analyze the impact on client KPIs
• Lead 1:1 and group user sessions to gather feedback, educate, and ensure clients are getting the utmost value from Copilot
• Coordinate with Kalepa’s Product team to support Copilot’s growth via issue identification, remediation tracking, and enhancement drafting

About You:

• 5+ years in a client-facing enterprise SaaS, growth, consulting, sales engineering, or technical sales/solutions role 
• Based in the greater New York City area
• Hustle mindset - you remove obstacles, take initiative, and find ways to get things done 
• Commercially oriented, data-driven, and excited to scale a world-class SaaS product 
• A natural relationship-builder who champions the voice of our clients 
• Comfortable navigating ambiguity in a fast-paced startup environment
• Strong communicator with a focus on transparency and action - you value open, frank, and respectful communication 

As a plus:

• InsurTech or FinTech experience
• Experience at a venture-backed startup during hypergrowth
• Analytics background and experience with SQL

What You’ll Get:

• Competitive salary (based on experience level)*
• Equity options package
• Work with an ambitious, smart, global, and fun team to transform a $1T global industry
• Ground floor opportunity – senior associate at a rapidly growing startup
• Excellent benefits: 100% covered medical, 100% covered vision and dental, and others
• 20 days of PTO a year
• Continuing education credits.
• 401(k) plan with employer contribution (regardless of employee contribution)
• Global team off-sites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon)

*The salary range listed is an estimate and will vary based on a variety of factors. Final compensation will be determined during the offer stage based on relevant experience, performance during the interview process, and geographic location, and may therefore differ from the posted range.