Full-Time

Senior Customer Success Manager

Updated on 1/22/2025

Chainguard

Chainguard

201-500 employees

Supply chain risk management and audits

Data & Analytics
Cybersecurity

Compensation Overview

$145k - $165kAnnually

Senior

No H1B Sponsorship

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales

You match the following Chainguard's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.
  • Relevant domain knowledge of one or more of the following; Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
  • This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy.
  • An entrepreneurial mindset - this is a new team at Chainguard where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve customers.
  • Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field.
  • Driven, high emotional intelligence, and strong priority management skills.
Responsibilities
  • Lead the technical onboarding process for new customers.
  • Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
  • Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
  • Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.
  • Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
  • Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.
Desired Qualifications
  • Previous early-stage startup experience
  • Passion for technology & cybersecurity
  • Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle

Chainguard specializes in managing risks in supply chains, particularly for software supply chains. The company conducts audits to identify risks and provides detailed reports with recommendations for improvement. They offer a curated base container image distro, which helps businesses securely and efficiently transition their software. Chainguard also provides supply chain observability services, allowing clients to track their software's origins and dependencies, setting them apart from competitors.

Company Stage

Series C

Total Funding

$249M

Headquarters

Kirkland, Washington

Founded

2021

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

-9%
Simplify Jobs

Simplify's Take

What believers are saying

  • Chainguard raised $140 million in Series C funding, boosting its growth potential.
  • Increased demand for secure container images aligns with Chainguard's core offerings.
  • Rising adoption of AI frameworks supports Chainguard's new CPU/GPU containers.

What critics are saying

  • Increased competition from other cybersecurity startups in the Seattle area.
  • Potential overvaluation risk with Chainguard's rapid valuation increase to $1.12 billion.
  • Rapid product expansion may lead to execution challenges for Chainguard.

What makes Chainguard unique

  • Chainguard Images have 97.6% fewer vulnerabilities than industry alternatives.
  • The company offers a curated base container image distro for secure software supply chains.
  • Chainguard provides detailed audits and reports for supply chain risk management.

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Benefits

Equity/stock options

Unlimited Paid Time Off

Remote Work Options

Home Office Stipend

Health Insurance

Wellness Program