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Customer Success Manager
Posted on 7/26/2022
INACTIVE
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Creativity
Management
Marketing
MongoDB
Sales
Responsibilities
  • Proven experience working in a Customer Success, Account Management, or similar customer-focused role
  • Experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast paced SaaS environment
  • A mind for technology! We'll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
  • Prior exposure to database, cloud and infrastructure technology is a plus
  • High levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
  • A passion for partnership and collaboration! You'll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the CS “brand” across our entire organization
  • Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
  • Fluent in English is required, plus German, Hebrew, Italian, Spanish is nice to have
  • Risk Mitigator - identifying blockers to success and preventing long term churn
  • Personal Trusted Advisor - recommending standard methodologies in order to make the client successful
  • Account Strategist - helping MongoDB see where the customer's business is going
  • Business Builder - finding opportunities for your customers to adopt new features and open new use cases
MongoDB

1,001-5,000 employees

Modern, general-purpose database platform
Company mission
MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data
Benefits
  • Family Support Programs
  • Flexible PTO
  • Fertility and Adoption Assistance
  • Employee Affinity Groups
  • Transgender Benefits and Support
  • Mental Health
  • Wellness Events and Programs
  • Global Mobility
Company Values
  • Think Big, Go Far
  • Make It Matter
  • Build Together
  • Embrace the Power of Difference
  • Be Intellectually Honest
  • Own What You Do