Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Solutions Architect responsible for onboarding and enabling our customers at the critical outset of their journey with Productboard. This role will have accountability for ensuring our new customers have the vision, stakeholder involvement, and alignment within their organization to make Productboard a success. The Solutions Architect will validate and define the value the customer seeks with Productboard while defining and executing a specific onboarding and enablement plan to ensure the customer activates Productboard successfully and is set up for long-term value.

As part of the Professional Services team, the Solutions Architect requires proven project and product management skills, having dealt with implementations of SaaS products for the Enterprise, in addition to technical acumen to navigate hurdles integrating Productboard within their current tech stack and workflows.  The ideal candidate will deliver new process efficiencies and rigor to our onboarding and in doing so increase success rates for our strategic customers in the critical activation process of their Productboard journey.

This role is based in our San Francisco office, where you will work closely with your product management and engineering colleagues on-site at least three days a week (Mondays, Tuesdays, and Thursdays) to ensure the close alignment necessary for the highly innovative nature of your work. 

Essential Duties And Responsibilities

• You will coach, onboard, and launch customers in the onboarding phase of their Productboard journey.
• Following the work of the Account Executive, you will work closely with the customer to validate, and where needed, further uncover the customer’s current and desired state alongside establishing key success criteria for their use of Productboard.
• You will create and communicate a detailed onboarding and enablement plan with clear success milestones to drive toward attainment of first value for the customer.
• You will execute the onboarding, including project planning and training to ensure the customer is successfully utilizing Productboard, ensuring they’re ready for their next stage with a customer success manager.
• Using your strong matrix management skills you will ensure we’re identifying and involving the right customer stakeholders needed for Productboard success.
• You will develop an extensive working knowledge of Productboard products, services, and best practices. Be the trusted partner for customers on use-case and product functionality.
• Advocate for the customer; Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests.
• Possess a strong understanding of Productboard’s product roadmap as well as industry trends and best practices; be able to articulate how both align with the customers’ strategies and desired business outcomes.
• Collaborate with the Customer Success team to unblock risky accounts and support renewals.

Requirements

• 2+ years of experience in product management.
• 2+ years in a customer implementation or onboarding and training role; including managing complex SaaS implementations for Enterprise customers.
• A strong technical acumen and familiarity working with Jira, REST API, JSON, SAML SSO, Azure DevOps.
• Demonstrated skills in project management and managing customer relationships for a managed services and/or SaaS organization.
• Strong oral and written communication skills with the ability to conduct presentations to a large group.
• Highly motivated, and team-oriented, with experience working in fast-paced start-up environments.
• Highly detailed, and organized with exceptional follow-through.
• Experience with salesforce.com and/or customer management analytics software preferred.
• Some travel is required.

You can look forward to the following benefits:

At Productboard, we believe in providing you with a comprehensive compensation and benefits package that reflects our commitment to your well-being and professional growth. Here’s what you can expect:

• Competitive base salary reflecting your role’s value.
• Stock options for company success.
• Robust 401k for long-term financial health.
• Life insurance and disability coverage.
• Carrot Fertility Benefits
• Best-in-class health benefits with contributions, including a convenient One Medical Membership for quality healthcare.
• Subsidized gym and wellness memberships.
• Commuter benefits for convenience.
• Dedicated mental wellness programs and personal access to Soulmio for mindfulness.
• Generous paid time off: Flexible PTO + 9 sick days.
• 8 weeks of Paternity leave and 12 weeks of Maternity leave.
• Annual volunteer day for your chosen causes.
• Daily office lunches catering to your preferences.
• Professional development budget for growth.
• Regular team events to foster camaraderie.

Salary range: $142,000 - $167,059. The pay range for this job level is a general guideline only.  Multiple factors, such as your location, experience, depth of knowledge, as well as internal equity, may be considered in extending an offer.

About Productboard

Productboard is the customer-centric product management platform that helps organizations get the right products to market, faster. Over 5,500 companies, including Zoom, One Medical, Cartier, Microsoft, and Korn Ferry, use Productboard to understand what customers need, prioritize what to build next, and rally everyone around their roadmap.

With offices in San Francisco, Brno, and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.

In January 2022, we closed our $125M Series D round, which put us into the Unicorn category of companies, with a valuation of $1.7B.

• Join at the golden startup age — established stability of a Unicorn with space for individual impact.
• You’ll enjoy an exciting team atmosphere, building a whole new category of software.
• You can help change the way that products are built all over the world.
• We iterate quickly, and decisions are fast. You’ll have a voice in what we do and see the impact of your work.
• We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets.
• We are recognized as one of the hottest tech startups on the market today, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on.

About our culture

Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:

• People feel empowered, supported, and included
• Trust and transparency are built into the way we work
• Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, successes, and failures.

Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product!

Check out our LinkedIn Life page, or listen to our People of Productboard podcast for a real feel of what life is like at Productboard.

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.

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