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Full-Time

Solutions Architect

Updated on 9/4/2024

ProductBoard

ProductBoard

201-500 employees

Product management platform for tech companies

Consulting
Enterprise Software
Social Impact
AI & Machine Learning

Compensation Overview

$142k - $167.1kAnnually

Junior, Mid

San Francisco, CA, USA

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Microsoft Azure
Sales
Communications
Management
JIRA
REST APIs
Development Operations (DevOps)
Requirements
  • 2+ years of experience in product management.
  • 2+ years in a customer implementation or onboarding and training role; including managing complex SaaS implementations for Enterprise customers.
  • A strong technical acumen and familiarity working with Jira, REST API, JSON, SAML SSO, Azure DevOps.
  • Demonstrated skills in project management and managing customer relationships for a managed services and/or SaaS organization.
  • Strong oral and written communication skills with the ability to conduct presentations to a large group.
  • Highly motivated, and team-oriented, with experience working in fast-paced start-up environments.
  • Highly detailed, and organized with exceptional follow-through.
  • Some travel is required.
Responsibilities
  • You will coach, onboard, and launch customers in the onboarding phase of their Productboard journey.
  • Following the work of the Account Executive, you will work closely with the customer to validate, and where needed, further uncover the customer’s current and desired state alongside establishing key success criteria for their use of Productboard.
  • You will create and communicate a detailed onboarding and enablement plan with clear success milestones to drive toward attainment of first value for the customer.
  • You will execute the onboarding, including project planning and training to ensure the customer is successfully utilizing Productboard, ensuring they’re ready for their next stage with a customer success manager.
  • Using your strong matrix management skills you will ensure we’re identifying and involving the right customer stakeholders needed for Productboard success.
  • You will develop an extensive working knowledge of Productboard products, services, and best practices. Be the trusted partner for customers on use-case and product functionality.
  • Advocate for the customer; Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests.
  • Possess a strong understanding of Productboard's product roadmap as well as industry trends and best practices; be able to articulate how both align with the customers’ strategies and desired business outcomes.
  • Collaborate with the Customer Success team to unblock risky accounts and support renewals.

Productboard offers a product management platform that helps companies improve their products by gathering customer feedback, prioritizing features, and aligning product roadmaps with business objectives. The cloud-based solution integrates with tools like Jira, Slack, and Intercom, allowing product teams to access real-time information and maintain effective communication. Unlike its competitors, Productboard focuses on a centralized approach to product management, enabling data-driven decisions. The company's goal is to streamline product management processes so teams can deliver products that better meet customer needs.

Company Stage

Series D

Total Funding

$261.7M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

-7%

1 year growth

-16%

2 year growth

-40%
Simplify Jobs

Simplify's Take

What believers are saying

  • Productboard's recognition as a leader in the G2 Winter Grid for Product Management highlights its strong market position and credibility.
  • The introduction of Customer-Centric APIs demonstrates Productboard's commitment to innovation and enhancing user experience.
  • Partnerships with platforms like Gainsight can provide deeper insights into customer needs, further strengthening Productboard's value proposition.

What critics are saying

  • The competitive landscape in product management software is intensifying, with new entrants like Cycle and Reveall posing potential threats.
  • Issues like the recent Jira integration problem, if recurrent, could undermine client trust and platform reliability.

What makes ProductBoard unique

  • Productboard's seamless integration with popular tools like Jira, Slack, and Intercom sets it apart by ensuring real-time data synchronization and communication.
  • The platform's focus on customer feedback and feature prioritization allows product teams to make data-driven decisions, a critical advantage over competitors.
  • Productboard's subscription-based model with varied pricing tiers caters to different business needs, providing flexibility and scalability for clients.