Come see what’s cookin’ at HelloFresh!

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we’ve seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world’s leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as Green Chef, EveryPlate, Chef’s Plate, Factor, and Youfoodz.

You will…

• Promote food safety, quality and a safety-first culture 
• Work with the salaried and hourly trainers  to identify and remove operational and training barriers
• Build and manage data analysis methods to track key performance metrics
• Liaise between hourly groups, salaried  groups, and technical stakeholders to identify potential bottlenecks/roadblocks for technical process launches and updates throughout the network.
• Develop and track team development plans and initiatives 
• Work cohesively with ancillary departments and operations teams to build and deliver technical and soft skills training onsite 
• Manage Distribution/fulfillment interdepartmental relationships (Ops, Safety, FS&Q, HR, etc.)
• Review  Distribution/fulfillment  level reporting and disseminate to key  Distribution/fulfillment stakeholders
• Oversee, design or consult on  training initiatives that impact both local and network  business 
•  Project manage deliverables which includes scheduling, executing and providing real time updates to senior leadership 
• Review certified job training records for compliance and escalate gaps or opportunities for improvement
• Understand parameters of machine operations training including but not limited to forklift and powered equipment operations, kitchen and fulfillment hardware  
• Create a positive team dynamic that encourages associates to ask questions, provide feedback, adapt to the ever-changing business and stay focused on the customer experience

You are…

• Personable: you are interested in training others and enjoy the challenges that come with teaching others
• Versatile: you are a subject matter expert on developing and leading teams
• Bold: you’re adventurous, outgoing and optimistic; you’re confident
• Bright: you have successfully led projects, training initiatives and launched programs within a warehouse environment
• Innovative : You  can come up with alternative approaches to explain the same task in a fast paced environment
• Customer-focused: You are obsessed with delivering a  positive customer experience and  you strive to deliver a product that is second to none
• Organized : you are able to manage multiple tasks and provide updates to key stakeholders
• Flexible : you are able to work various shift when trainings need to be delivered including evenings and weekends
• Technical: you are able to build, manage, and navigate  data through google and microsoft suites 
• Operationally Savvy: You understand operations and warehousing environments to which you are able to deliver flexible and innovative solutions to all subgroups within the DC/FC on the floor as needed 
• Creative: You enjoy influencing and creating trainings that improve the salaried and hourly DC/FC experience 
• Adaptable: You adapt well to change and are able to pivot at a moments notice to meet critical business needs
• Able to lift up to 50 pounds with or without assistance 
• Able to stand, walk, stoop, reach and lift for a minimum of 10 to 12 hours with or without reasonable accommodation 
• Able to work in a cold  environment , sit for periods of time for virtual team meetings
• Able to navigate and operate computers and online platforms with efficiency and ease

You have…

• A BS/BA in Business, Human Resources, Education, Organizational Development, Supply Chain, Food Science, Management, Product or Project Management, technical training , technical operations, Industrial Design, Graphic Design or other relevant fields. 
• 3 + years of employee/customer engagement experience in the areas of operational management (retail/ tech/ warehousing/hospitality ) with a focus on learning and development, change management, project management 
• 3 + years work experience directly leading and developing exempt and non- exempt team members
• Experience in managing, designing, or developing training products that have a scalable business impact
• Proven experience in stakeholder communications and influencing cross-functional leadership at all levels of the organization
• Willingness to travel up to 35% of the time 
• Ability to communicate; express ideas and thoughts clearly and with tact and diplomacy 
• Proven experience in Google suites applications

You’ll get… 

• Competitive Pay & 401k company match that vests immediately upon participation
• Generous parental leave &  PTO policy
• $0 monthly premium and other flexible health plans
• Amazing discounts, including up to 75% off HelloFresh subscription
• Collaborative, dynamic work environment within a fast-paced, mission-driven company

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or be supplemented at any time with or without notice.

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, because they are a protected veteran, or any other protected classification under federal, state, or local law.