Night Manager

Job Description

What will you do...

• Represent the Management during night hours, ensuring the proper functioning of the facility. 
   
• Take care of our guests: from check-in to check-out, managing billing, ensuring that accounts and data are correct and taking care of every request or question.
   
• Consistently maintain a positive and friendly attitude, even when resolving complex or critical situations.
   
• Manage guest accounting in the home, ensuring billing accuracy;
   
• Operationally coordinate the hotel overnight to ensure guests are well cared for. 
   
• Work with the Front Office Manager and the rest of the Hoxton team to define sales strategies and ensure maximum employment.
   
• Set ambitious yet realistic goals for the team, aiming for maximum occupancy and full guest satisfaction (100%).
   
• Ensure data integrity in all management systems and provide the necessary daily reports to each department.
   
• Manage daily overbooking levels and interface with all departments to maximize occupancy.
   
• Ensure that all phone calls are answered as quickly and efficiently as possible.
   
• Responsibility for closing the day, with preparation and verification of receipt reports.


• Monitor the safety of guests and their properties to minimize any risks or alarms.
   
• Lead the night team by example, keeping employees engaged, motivated, and supported, so they are ready to offer excellent service and feel free to ask for support if in doubt.
   
• Ensure that the decorum of common areas and technical rooms is always maintained, correcting any deficiencies immediately.
   
• Accurately perform Night Audit procedures, reporting any discrepancies and ensuring their prompt resolution;
   
• Ensure the safety of guests during the night hours while they rest.

Qualifications

What are we looking for…

• The most important thing is that you know how to offer a memorable experience: both for those staying with us and for those who come in just for a drink or a quick bite.
   
• Experience in the hotel or leisure industry in a similar role.
   
• Excellent knowledge of Italian and English.
   
• High level of verbal and written communication skills, computer skills and some understanding of GDS systems.


• Experience with Micros Fidelio Opera or a similar front desk operating system.
   
• Previous experience in the hospitality industry is a plus!
   
• You have a lot of experience in successfully handling different types of requests.
   
• Personality: You're looking for a place where you can be yourself; we don't want clones in suits here.
   
• Passion for hospitality, whether it's a drink, a meal, an event, or a bed for the night. 
   
• You care about making a positive impact on the people you interact with, leaving them with a special memory.
   
• You are not a haughty person. Let's leave the ego at the door and roll up our sleeves to do things.
   
• You feel like doing things differently and trying (almost) everything at least once.
   
• You want to be part of a team that works hard, supports each other, and has fun along the way.

Additional Information

• The opportunity to bring an exciting new hospitality concept to Rome (and Italy) and have a real impact on its success.
   
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
   
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
   
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
   
• Great discounts across the entire Ennismore family.
   
• A competitive package and plenty of opportunity for development.