Full-Time

Paint Specialist

Confirmed live in the last 24 hours

O'Reilly Auto Parts

O'Reilly Auto Parts

Junior, Mid

Amarillo, TX, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Customer Service

You match the following O'Reilly Auto Parts's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Strong communication skills both verbal and written
  • Ability to quickly match alphanumeric sequences
  • Ability to provide outstanding, friendly, and professional customer service
  • Must be able to multitask, handling customers on the phone and in the store at the same time
Responsibilities
  • Building and maintaining relationships with PBE customers to ensure consistent and profitable sales growth
  • Color formula lookup and mixing of custom OEM colors
  • Providing technical assistance and using PBE sales tools to provide customers with the highest level of service
  • Working with Store Manager to set and accomplish PBE sales goals
  • Developing strong relationships with PBE customers, both retail & professional
  • Offering color matching expertise and paint product selection advice
  • Identifying OEM paint codes, entering formulas on the formula retrieval computer, and mixing and tinting paint according to paint manufacturer specifications
  • Utilizing color matching tools (ColorNet, Paint Manager, variant decks, spectrophotometers, etc.)
  • Maintaining the mixing room, scale(s), mixing machine(s), and paint counter, providing a clean and safe environment
  • Managing all PBE inventory including checking in and putting up stock, completing monthly cycle counts, and working with the Store Manager to add new products and remove dead inventory
  • Implementing a weekly call schedule and call summary to be reviewed by the Store Manager, and submitted monthly to the District Manager
  • Working with Installer Service Specialist to coordinate and route Delivery Specialists to ensure good service and efficiency
  • Following and promoting all company customer service programs
  • Gathering the proper information in the case of a labor claim or PBE warranty
  • Assisting and training other store Team Members in PBE sales and technical questions
  • Maintaining a close relationship with all PBE Contracted Customers and reporting to Store Manager, TSM, and RFSM/PBE SR when needed on contract status or issues
  • Keeping up with PBE industry news, processes, and products, including EPA & OSHA regulations and compliance that impact your store and customers
  • Promoting current PBE sales tools to customers
  • Working with SM to ensure all PBE professional customers have the correct pricing loaded for your market while maximizing profits and staying competitive
  • Promptly greeting walk-in customers in a friendly, courteous manner and assisting them in the selection of merchandise
  • Completing required FastTrack training modules relevant to position
  • Accepting cash and/or checks and making change, processing credit card transactions, and utilizing card and check readers for each transaction
  • Accepting returned merchandise for credit, according to all policies and procedures
  • Handling customer complaints according to all policies and procedures
  • Assisting with completion of daily image maker, and planogram updates
  • Performing various types of clerical work
Desired Qualifications
  • Automotive paint and body knowledge or experience
  • Technical schooling
  • Fluency in multiple languages (Spanish is highly desired)

Company Stage

N/A

Total Funding

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Headquarters

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Founded

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