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Client Service Specialist
Trade Support, Chinese speaking
Posted on 9/14/2022
Experience Level
  • Minimum of 3 years of relevant experience in financial services, technology and/or customer support
  • Experience in real time client facing supporting functions, preferably with high priority clients
  • Understanding of trading platforms or exchange, e.g. knowledge of trading orders
  • Understanding of the use of API in communicating with a trading platform
  • Hands-on experience in API trading is a strong plus
  • Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus
  • Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
  • Outstanding problem solving capabilities including solving issues under high pressure
  • Excellent communication skills to be able to facilitate cross departmental communication
  • Able to participate in an on-call rotation, as required by the business
  • Serve as the point of contact supporting our highest value customers and institutions on Binance's various products
  • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
  • Provide sufficient guidance and support to VIP customers on integrating and using Binance's system including the use of API
  • Being the first line support for all account and system related issues
  • Serve as the representative of VIP customers to internal teams including account, finance, risk and products
  • Collect customer feedback and manage projects to realise the product change requirements
  • Provide system and product updates to customers to ensure they are aware of all the major changes in time

1,001-5,000 employees

Largest cryptocurrency exchange
Company Overview
Binance is committed to furthering the freedom of money; its products, services, and internal processes all have freedom baked in them. Binance seeks to empower other organizations through open platforms and infrastructure that support them in building great products.
  • Competitive salary
  • Option to be paid in crypto
  • Health insurance
  • Flexible working hours
  • Remote work for many roles
  • Company sponsored holidays
  • Learning and development programs
  • Free language classes
  • Relocation support
  • International transfers mid-career
Company Values
  • User-Focused - We protect our users by putting our users' needs first and delivering quality service
  • Freedom - We execute responsibly and autonomously. We empower those around us.
  • Collaboration - We communicate openly. We work as a team towards shared goals to build the ecosystem together.
  • Hardcore - We are results driven. We get things done. When we fail, we learn fast, and pick ourselves up.
  • Integrity - We are accountable for our actions. When we make mistakes, we fix them. We always act ethically. We never punch down.