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Consultant - Commercial Post-Implementation Services (Crm) (Remote)
Posted on 3/21/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Salesforce
Requirements
  • 2+ years of experience implementing business software solutions in a Consulting or Customer Service role
  • OR have worked client-side with multiple vendors / technology providers
  • Excellent organizational and multitasking skills
  • Strong desire to continuously learn and develop
  • Excellent verbal and written communication skills in English
  • Ability to work independently
  • Bachelor's degree or equivalent in a relevant subject
  • The candidate must be based in Europe and have the legal right to work across Europe
Responsibilities
  • Provide post-go-live application consulting services to Veeva's key customers, including the following tasks:
  • Proactively drive customers towards Veeva and Industry application management best practices
  • Understanding the customer business processes
  • Translate business requirements into application functionality design
  • Performing configuration changes in the system
  • Activating new product features
  • Troubleshooting system configuration issues
  • Data import and extraction
  • Preparing files for data loading
  • Knowledge transfer and ad-hoc training delivery
  • Creation of analytical reports based on customer KPIs
  • Interaction with various internal Veeva teams including Product Support, Product Management, and Product Strategy to ensure customer needs are well understood and the client is satisfied with the product
Desired Qualifications
  • Experience working with one of the following types of products:
  • Technical CRM experience, ideally Salesforce
  • Master Data Management
  • Experience working in the Life-Sciences industry
Veeva Systems

1,001-5,000 employees

Cloud computing services for pharmaceutical companies.
Company Overview
Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.
Benefits
  • Parental leave
  • PTO
  • Free food
  • Health, dental, & vision insurance
  • Gym membership reimbursement
Company Values
  • Do the Right Thing
  • Customer Success
  • Employee Success
  • Speed