Trading and Pricing Lead

• Responsible for leading Consumer weekly trading cadence including the consolidation of a complete and interlocking view across marketing, acquisition, loyalty-retention and churn KPI

• Responsible for delivery of actionable insights to ensure trading KPI are met; up-weighting activities which are performing well and downsizing those which are not, to improve the commercial outlook from both a customer volume and profitability perspective.

• Responsible for driving Altnet prioritisation, through both acquisition and loyalty-retention trading focus on Altnet mix. Responsible for trading KPI to support Equinox rate with openreach

• Able to balance the short-term demands for trading insights with the longer-term monthly / annual trading improvement initiatives and changes. These two demands must be inter-linked with trading insights driving change to the monthly / annual forecast.

• Have a clear understanding of the external market in both the short and long term

• Responsible for championing with technology and data-engineering provision and availability of all data underpinning trading performance and integration of volume planning so day-to-day trading KPI are seamless through to multi-year budget planning.

• You will drive a continuous improvement culture across the team, always looking for ways to improve the customer experience and commercial outcomes.

• Primary point of contact with operational teams; working closely with sales, loyalty-retention, and commercial teams to optimise offers and propositions for use across new acquisition and base management.

• Ruthless focus on those activities which drive cash / EBITDA return; interlock with finance to improve both acquisition and loyalty-retention payback periods to remove those activities which are not cash generative and upweight those that are.

• Responsible for managing timely build and deployment of price points (on legacy and new IT platforms) for both acquisition and retention-loyalty. This requires monitoring of our position Vs the competition and what is required to drive acquisition margin, re-contracting efficiency, and churn reduction.

• Gravitas and proven influencing skills You’ll be able to persuade and influence stakeholders to achieve the right business outcomes.

• Behave with high level of integrity, honesty, respect, and empathy.

• Prepared to make decisions and recommendations for improvement and being responsible for outcomes.

• Excellent communication and collaborating skills.

• Proactive, motivated, and able to inspire across departments impacted by this role.

• Responsible for defining the pricing strategy for new acquisition and retentions, setting clear guardrails for the business and ensuring this is communicated across the business.

• Understand new price point requests and lead through the commercial governance process for sign off

• Responsible for managing the price point and discount build process to ensure trading flexibility to meet business needs.

• Lead regular reviews of the pricing strategy and shape recommended responses using commercial analysis, presenting optionality, and driving optimised price decision making.

• Engage with market research and customer segmentation teams to understand customer preferences, emerging trends, and competitor activities to shape the commercial pricing strategy.

• Implement and regularly review pricing process across the business, owning audit reviews and requests.

• Work collaboratively with Commercial colleagues and stakeholders across TalkTalk to develop and deliver the commercial pricing plan.

Be Yourself. Make an Impact. Join Us.

As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.

We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.

What We Offer

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection

• Collaborative office spaces designed for creative thinking and innovation

• Free on-site parking at our offices

• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)

• Private healthcare for all employees

• Competitive pension scheme and performance-related bonus opportunities

• Free broadband for all employees

• Life event gifts – celebrating milestones like marriages and births

• Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations

• Salary sacrifice scheme – save on dental, gym, and more

• Big retail and leisure discounts

• 3 paid volunteering days a year – because making a difference matters to us too