Responsibilities :

• Identify, analyze, and prioritize new features based on business and customer impact through data analysis, cost-benefit analysis, and customer research.
• Drive product execution and implementation by coordinating with cross-functional teams to manage product milestones, budget, and timeline, prioritizing roadmap scope based on key deliverables.
• Execute product planning and development, including defining customer goals and business requirements for product release, ensuring implementation aligns with product goals and requirements, and owning product positioning.
• Drive product launches to meet release goals, ensuring cross-functional teams are aligned, prepared, and have plans in place to execute and monitor outcomes.
• Build a go-to-market strategy for new product/feature launches to deliver results that align with customer and business goals in operational launch plans.
• Gain a thorough understanding of customer experience, identify and fill product gaps, and generate new ideas to grow product adoption, improve customer experience, and drive growth.
• Oversee the product lifecycle, including ideation, prototyping, customer research, design, launch, iteration, and end-of-life decisions.
• Collaborate with engineering to continuously improve software delivery best practices, including helping the team make tradeoffs based on customer requirements and QA/testing of the product.
• Critically assess emerging technologies, analyze technology constraints and requirements, perform risk assessment, and build risk mitigation strategies.

Requirements :

• Bachelor’s degree in computer science, mathematics, systems engineering, MIS, or a related field; preferably an MBA from an esteemed university.
• At least 7 years of experience in product management, with at least 5 years in SaaS-based technology.
• Experience in defining, developing and managing new products in a fast-paced environment is a plus.
• Experience defining customer requirements in big data, data analytics, or related technologies is a plus.
• Strong detail orientation, organizational skills, and project management skills.
• Familiarity with Contact Center or Video Content platforms, or both, is a plus.
• Compensation will be competitive and commensurate with qualifications.
• We offer standard startup perks and are open to remote work arrangements.