Full-Time

Group Product Manager

Remote US

Confirmed live in the last 24 hours

Level AI

Level AI

51-200 employees

AI solutions for call center operations

AI & Machine Learning
Data & Analytics

Senior

Remote in USA

Required Skills
Data Analysis
Requirements
  • Bachelor’s degree in computer science, mathematics, systems engineering, MIS, or a related field; preferably an MBA from an esteemed university.
  • At least 7 years of experience in product management, with at least 5 years in SaaS-based technology.
  • Experience in defining, developing and managing new products in a fast-paced environment is a plus.
  • Experience defining customer requirements in big data, data analytics, or related technologies is a plus.
  • Strong detail orientation, organizational skills, and project management skills.
  • Familiarity with Contact Center or Video Content platforms, or both, is a plus.
Responsibilities
  • Identify, analyze, and prioritize new features based on business and customer impact through data analysis, cost-benefit analysis, and customer research.
  • Drive product execution and implementation by coordinating with cross-functional teams to manage product milestones, budget, and timeline, prioritizing roadmap scope based on key deliverables.
  • Execute product planning and development, including defining customer goals and business requirements for product release, ensuring implementation aligns with product goals and requirements, and owning product positioning.
  • Drive product launches to meet release goals, ensuring cross-functional teams are aligned, prepared, and have plans in place to execute and monitor outcomes.
  • Build a go-to-market strategy for new product/feature launches to deliver results that align with customer and business goals in operational launch plans.
  • Gain a thorough understanding of customer experience, identify and fill product gaps, and generate new ideas to grow product adoption, improve customer experience, and drive growth.
  • Oversee the product lifecycle, including ideation, prototyping, customer research, design, launch, iteration, and end-of-life decisions.
  • Collaborate with engineering to continuously improve software delivery best practices, including helping the team make tradeoffs based on customer requirements and QA/testing of the product.
  • Critically assess emerging technologies, analyze technology constraints and requirements, perform risk assessment, and build risk mitigation strategies.

Level AI offers Artificial Intelligence Solutions for Call Centers, featuring real-time conversation monitoring, customizable scorecards, and advanced AI technologies for QA automation and agent assistance. Trusted by customer service leaders and utilized by companies such as Affirm, Brex, Carta, Vista, Toast, Swiss Re, and ezCater.

Company Stage

Series B

Total Funding

$37M

Headquarters

Mountain View, California

Founded

2018

Growth & Insights
Headcount

6 month growth

6%

1 year growth

15%

2 year growth

94%