Hospitality team leader

Job Description

We are seeking an enthusiastic and experienced Hospitality Team Leader to join our dynamic team in London, United Kingdom. As a Hospitality Team Leader, you will play a crucial role in ensuring the delivery of exceptional food and beverage operations whilst leading and motivating a dedicated team.

• Plan, organise, and oversee successful operations for all meetings and events
• Collaborate with the kitchen and events team to ensure food and service provision aligns with company standards
• Ensure compliance with all legislative and government guidelines, including The Food Safety Act, Health and Safety at Work Act, and COSHH regulations
• Handle customer enquiries and complaints effectively and courteously, escalating to management when necessary
• Conduct regular checks on business operations, equipment, maintenance, housekeeping, and other health and safety matters
• Monitor food and beverage control, including performing stock takes and managing orders
• Lead, motivate, and develop team members to maintain high standards of service
• Implement and maintain quality control measures to ensure consistent service excellence
• Contribute to the development of new service ideas and operational improvements
• Liaise with clients and suppliers to ensure smooth event execution and customer satisfaction

Qualifications

• Proven experience in a hospitality team leader role or similar position
• Excellent knowledge of food and beverage operations
• Strong leadership and team management skills
• Outstanding communication and interpersonal abilities
• Exceptional customer service skills with a friendly and professional demeanour
• Excellent time management and organisational skills
• Ability to work flexibly and adapt to changing priorities
• Strong problem-solving skills and ability to work under pressure
• Proficiency in basic financial management, including stock control and ordering
• In-depth understanding of health and safety regulations in the hospitality industry
• Experience in meetings and events management (desirable)
• Food safety certification (desirable)
• Proficient in using relevant hospitality management software
• Ability to take initiative and make decisions in a fast-paced environment
• Strong presentation skills
• Empathetic and supportive approach to team management
• Goal-oriented mindset with a focus on achieving operational excellence