Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.
But we’re so much more than our platform. Although we’ve recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We’re growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.
Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune’s Best Small and Medium Workplace in New York, #5 on Fortune’s Best Workplaces for Millennials in the US, and #11 on Fortune’s Best Medium Sized Workplace for Women in the UK.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.
WHAT YOU’LL DO
Braze, Inc is seeking an Information Technology Associate to join our team to provide technical assistance to our employees. This role will be responsible for fulfilling requests at our service desk. Common support requests include provisioning/de-provisioning of accounts and hardware. Support macOS and iOS hardware and printer configuration/troubleshooting. We also expect this position to be able to support basic network connectivity at our office. Conduct audits of conference room equipment. Ordering and maintaining an inventory of IT assets. This role requires commuting to the office.
- Provide IT technical support to employees
- Troubleshoot hardware and software issues, supporting our Mac endpoint deployment
- Provide In-office AV support managing conference room equipment, supporting live events
- This position will require being in the office 3-5 days per week
- While you are working a standard work shift, you will be supporting other remote offices in different time zones during your shift.
- Support account provisioning and de-provisioning via Okta and Google Workspace
- Supporting new employee onboardings sessions
- Write knowledge base how-to articles to support and educate employees
- Manage our deployed computers, and mobile devices via JAMF and Google MDM
- Manage the procurement of IT hardware and software
- Basic troubleshooting of wired and wireless networks
WHO YOU ARE
- A self-starter ability to multitask, prioritize issues based on severity and work independently
- Maintains high attention to detail and follows a task to completion
- Approach users’ issues with empathy
- Ability to communicate clearly with users directly via email, chat, and video conferencing
- Demonstrate excellent writing skills
- Ability to troubleshoot and administer Apple computers and mobile devices
- Basic understanding of wired and wireless networks
- Experience with Google Meet and Zoom device configuration and troubleshooting
- 1-3 years of providing technical support
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $70,000 and $80,000/year with an expected On Target Earnings (OTE) between $80,000 and $90,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
WHAT WE OFFER
From comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.
- Competitive compensation that includes equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Global presence, dog-friendly offices, and remote availability
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Details of these benefit plans will be provided if a candidate receives an offer of employment. Benefits may vary by location.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
