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Account Manager
Strategic, West Coast
Confirmed live in the last 24 hours
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Requirements
  • Demonstrated relationship management experience; previous startup/tech experience is a strong plus
  • A strong business generalist with an acute technical acumen
  • Ability to effectively communicate and drive results with external and internal stakeholders
  • Interest in financial services and technical products; a high degree of intellectual curiosity
Responsibilities
  • Own overall relationship with your portfolio of customers; identify and partner with key customer stakeholders to ensure alignment between their business and product priorities and Plaid's
  • Lead key partnership initiatives including quarterly business reviews, ongoing checkpoints, and escalations as needed
  • Be a strategic advisor and provide consultative guidance on Plaid and industry best practices as customers build and scale their applications
  • Collaborate closely with Plaid's implementation team to ensure customer application launches are timely and successful
  • Enable successful and consistent renewals, as well as identify and execute on new growth, upsell/cross-sell, and expansion opportunities with customers
  • Solve complex customer challenges through creative problem solving by working cross-functionally with internal teams
  • Be a champion for our customers and work with our internal Plaid teams to translate customer feedback into product insights
Plaid

501-1,000 employees

Developer of fintech infrastructure & APIs
Company Overview
Plaid is focused on democratizing financial services through technology. They build beautiful consumer experiences, developer-friendly infrastructure, and intelligent tools that give everyone the ability to create amazing products that solve big problems.
Benefits
  • We've got you covered: From medical, life, and 401ks, we’re here to support your physical, mental, and financial wellbeing.
  • Everyone is an owner: We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids.
  • Vacation your way: We want to make sure you have time to meet your personal needs with unlimited PTO and two weeks of synchronous, company-wide vacation.
  • Grow your skills: Every Plaid is in control of their career development with our learning stipends, tools, and trainings.
Company Core Values
  • Make an impact: We empower you to make an impact. Your code will ship. Your idea will be heard. Your campaign will launch. Your work will help millions of people do more with their money.
  • Learn and grow, together: We’re growing fast, and you will too. You’ll be surrounded by talented, positive people to solve hard problems at scale.
  • Feel connected: Our employee experience is centered around a shared sense of purpose and set of principles. At Plaid, people feel supported, can take risks, and are heard.