Full-Time

District General Manager

Confirmed live in the last 24 hours

Hiller Plumbing, Heating, Cooling & Electrical

Hiller Plumbing, Heating, Cooling & Electrical

201-500 employees

Plumbing, HVAC, and electrical services provider

Industrial & Manufacturing

Senior, Expert

Nashville, TN, USA

Position requires onsite presence in Nashville, TN.

Category
Project Management
Strategy Development
Business & Strategy
Requirements
  • Minimum of a bachelor’s degree preferred and eight plus years’ experience in a leadership role of multi-service business offerings preferred.
  • Excellent verbal and written communication skills including the ability to interact professionally within all levels of the organization.
  • Ability to delegate responsibility and develop leadership skills in other team members.
  • Possesses a collaborative and customer-service focused work style.
  • Must possess a willingness to effectively lead a team in a way that produces positive outcomes.
Responsibilities
  • Create a care culture.
  • Create a positive customer experience.
  • Track and monitor performance metrics.
  • Oversee key operational areas of the business including plumbing, electrical, and HVAC service offerings, profitability, and effectiveness.
  • Coordinate efforts with procurement, field, and technical services, and information technology to ensure best practices are utilized across the company.
  • Oversee company’s efforts to ensure employee engagement is linked to the company’s goals.
  • Clearly communicate company goals and metrics to department heads.
  • Provide leadership to the assigned Branch General Manager team.
  • Critical strategic priorities are protecting the assets of the company and growing the company assets.
  • Assist CEO in developing the company’s vision and plan for growth.
  • Accountable for team performance and progress toward company goals.
  • Create an operational business plan for each division that underpins the company’s broader strategic plan.
  • Build the company’s image by collaborating with customers, government, community organizations, and employees.
  • Train, coach, and mentor company leaders.
  • Perform other duties as assigned.
Hiller Plumbing, Heating, Cooling & Electrical

Hiller Plumbing, Heating, Cooling & Electrical

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Hiller Plumbing, Heating, Cooling & Electrical provides a range of maintenance services for homes and businesses, focusing on plumbing, HVAC, and electrical work. Their services are designed to ensure that customers receive high-quality and reliable solutions, delivered by well-trained technicians who prioritize exceptional customer service. Hiller stands out from competitors with its customer satisfaction guarantee, promising that if clients are not happy, the service is free. They also emphasize transparent pricing, which helps build trust with their customers. To make necessary upgrades more accessible, Hiller offers various financing options, including 0% APR for certain products. The company operates under a philosophy called WIN5, which aims to create benefits for customers, employees, the company, communities, and vendors alike. Hiller's goal is to maintain a positive business environment while ensuring that all stakeholders are satisfied with their services.

Company Stage

N/A

Total Funding

N/A

Headquarters

Nashville, Tennessee

Founded

1990

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • The company's expansion into new locations like Lebanon, TN, indicates robust growth and increased market presence.
  • Hiller's comprehensive financing options make essential home services more accessible, potentially increasing customer base and loyalty.
  • The acquisition and development of a training school ensure a steady pipeline of highly skilled technicians, enhancing service quality and customer satisfaction.

What critics are saying

  • The promise of 'service is free' could lead to financial strain if customer satisfaction is not consistently met.
  • Expansion into new locations requires significant investment and carries the risk of overextension.

What makes Hiller Plumbing, Heating, Cooling & Electrical unique

  • Hiller's 'Happy You'll Be or the Service is Free' guarantee sets a high bar for customer satisfaction, unlike many competitors who do not offer such assurances.
  • The company's WIN5 philosophy ensures a balanced focus on customers, employees, communities, and vendors, fostering a sustainable business model.
  • Hiller's investment in a state-of-the-art training school for technicians highlights its commitment to quality and skilled labor, setting it apart from competitors.

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