Senior Business Intelligence Analyst

Summary:

We are currently looking for a new Senior Business Intelligence Analyst to join our Business Intelligence team in one of our Vancouver, Calgary, or Toronto locations. Some exceptions for remote work in Canada may apply. 

What your team does:

Our Business Intelligence team is part of the larger Data & AI group. Together, we’re focused on stewarding a scientific culture to drive better decisions. Along with the Manager of Business Intelligence, you will be working across departments to empower all stakeholders to make better decisions through data-oriented solutions, with a focus on making data easy and accessible at Clio. You will help our business grow, help our customers succeed, and continuously improve the way we operate.

Who you are:

We aren’t looking for just any traditional Business Intelligence Analyst to join this team. We’re looking for someone who takes data seriously, thrives in a rapid-growth, high-velocity environment, and someone who lives and breathes their values. We’re looking for an innovator and a thought leader! 

We’re looking for someone who is:

• Passionate about driving growth empirically;

• Always looking to innovate with data and explore open-ended questions;

• Strategically minded and never shies away from a challenge;

• Self-motivated and able to work autonomously and collaboratively;

• Agile and responsive, and comfortable with constant change.

• Has knowledge and has worked on financial reporting, tying data between internal systems and external payment providers like Stripe.

What you’ll work on: 

• Partnering with the Accounting and Finance teams to identify sources of truth for reporting on transaction volume, revenue and other information around a transaction lifecycle such as refunds, chargebacks et;.

• Using internal sources and external payment provider data - reconciling payments and Clio revenue to have our own source of truth outside of reporting from external provider; 

• Partnering with stakeholders, self-serve report creators, the data scientists and data engineers, and others to create meaningful, intentional data solutions;

• Standardizing source of truth dashboards and applying best practices to create dashboards that convey the most important metrics for the business;

• Creating and editing data models for users to answer business questions and optimize queries and reports for performance;

• Effectively communicating findings and feedback to technical and non-technical stakeholders;

• Working with the Business Intelligence Manager to govern our BI environment to empower our self serve stakeholders leveraging data and dashboards;

• Working with the Business Intelligence Manager to proactively identify and resolve gaps in training, learning resources, and other roadblocks preventing stakeholders from leveraging data for decision making.

​What you may have:

• An undergraduate or graduate degree in a relevant quantitative discipline (computing science, statistics, mathematics, etc.);

• 6+ years applied experience in business intelligence and/or data modeling;

• Proficiency in database modeling, SQL, and data warehousing principles;

• Proficiency with data visualization and data storytelling;

• An understanding or familiarity of SaaS business metrics such as MRR, churn etc;

• A passion for understanding data and to figure out the root cause of a metric trending below target;

• Proven experience with one or several cloud based business intelligence tools, incl. Tableau, PowerBI, and Looker;

• Excellent written and verbal communication skills.

• A drive to find the root of the problem and a passion for establishing gold standard in SoT reporting.

• Demonstrate a keen interest in improving your craft by using AI

​Serious bonus points if you:

• Have experience working with Redshift or other cloud data warehouses;

• Are an expert translating technical solutions to non-technical stakeholders;

• Have experience with dbt as a data transformation tool.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

Disclaimer: We only communicate with candidates through official @clio.com email addresses.