Bilingual Customer Support Analyst
Rosetta Stone, Spanish
Posted on 3/28/2023
INACTIVE
Online lessons for K-12 subjects
Company Overview
IXL is passionate about improving learning for all. They apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.
Data & Analytics
Education
Company Stage
N/A
Total Funding
$510M
Founded
1998
Headquarters
San Mateo, California
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 5%2 year growth
↑ 23%Locations
Harrisonburg, VA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
- BA/BS degree preferred
- 0-2 years of customer support experience
- Strong written and verbal communication skills
- Fluent Spanish speaking, reading and writing skills are required
- Excellent analytical, diagnostic and troubleshooting skills
- Ability to prioritize tasks and work efficiently
- Energetic and positive person who works well both independently and in a collaborative group setting
- Detail-oriented and exceptionally organized
- Quick learner who demonstrates initiative
Responsibilities
- Develop and maintain a high level of product expertise
- Analyze, diagnose and troubleshoot technical support requests from learners via phone, email and chat to ensure success with our products
- Provide timely resolution to customers' product usage inquiries by consulting with Product, Engineering and IT teams to find solutions and workarounds
- Communicate solutions to customers as necessary
- Document customer interactions using internal CRM tools by recording up-to-date customer information and tracking major trending issues affecting all users
- Maintain a high level of professionalism with each customer while completing related requests successfully and promptly
- Other duties as assigned