Deal Desk Manager 2

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

We are seeking a Manager to lead our Strategic Accounts Deal Desk team, a high-performing organization focused on delivering scalable deal support for LinkedIn's most complex customers. Beyond leading a team of Deal Desk Strategists, this role will own key transformation initiatives, including global vendor strategy and operating model evolution. The ideal candidate will have  proven AI-enabled automation skills and the ability to drive scale, improve efficiency, and deliver measurable business outcomes through innovative people, process, and technology solutions. 
 

Responsibilities:  

• Directly manage a distributed team of Principal and Senior Deal Desk Strategists while building a culture of operational excellence, accountability, and scale. 
• Provide strategic vision, coaching, and direction to a high-performing operations team focused on delivering scalable Deal Desk support for LinkedIn's largest and most complex clients. .  
• Own the global Deal Desk vendor strategy, defining and executing a scalable operating model that optimizes capacity, capability, quality, and cost across internal and outsourced teams.  
• Lead vendor governance, performance management, and adoption programs, establishing clear success metrics, operational standards, and continuous improvement mechanisms to drive scale globally.  
• Act as the primary partner between Deal Desk, Central Operations, and vendor partners to ensure workforce, process, and technology strategies remain aligned to business priorities and future growth.  
• Identify opportunities to scale operations through AI, agentic technologies, automation, and workflow transformation, delivering measurable improvements in productivity, quality, cycle time, and user experience.  
• Lead and contribute to strategic transformation initiatives that simplify operations, increase scale, reduce manual effort, and expand team capacity for higher-value deal strategy activities.  
• Develop a multi-year scale strategy that balances internal resources, vendor capabilities, and AI-enabled solutions to support business growth and evolving customer needs.  
• Identify, implement, and manage key performance indicators across both in-house and vendor organizations, driving accountability, quality, operational efficiency, and scale.  
• Serve as a senior cross-functional leader for key stakeholders (Sales, XFs) influencing strategic decisions and operational priorities 

Qualifications

Basic Qualifications:  

• BA/BS degree in Management/Business/Finance or similar  
• 6+ years software industry experience (Deal Desk/ Finance/ Sales Operations experience preferred)  
• 2+ years of people management experience  

Preferred Qualifications:  

• Proven experience developing and executing global vendor strategies, including outsourced workforce management, governance, performance management, and operational scaling.  
• Demonstrated success building scalable operating models through a combination of people, vendors, process improvement, and technology.  
• Proven track record leveraging AI, agentic technologies, and automation to deliver measurable improvements in efficiency, capacity, quality, or customer experience.  
• Experience leading scaled operational transformation and change management initiatives.  
• Strong analytical and data-driven mindset with the ability to identify opportunities for automation and translate business needs into scalable solutions  
• Executive presence and ability to influence senior leaders, drive adoption, and lead through ambiguity. 

Suggested Skills

• Deal Desk operations and complex deal structuring.
• Vendor management, governance, and performance frameworks.
• AI-enabled automation, workflow optimization, and tooling adoption.
• KPI design, operational analytics, and continuous improvement.
• Cross-functional leadership and stakeholder influence

Additional Information

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