Full-Time

Channel Account Manager

Posted on 1/11/2025

Customer.io

Customer.io

201-500 employees

Marketing automation for customer engagement

Compensation Overview

$102.2k - $146kAnnually

Junior, Mid

No H1B Sponsorship

Remote in UK

Candidates must be located in the UK or Ireland.

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Requirements
  • Located in the UK or Ireland
  • 2+ years experience in an Account Executive or sales-focused partnership role
  • Experience running full sales cycles and working with partners
  • Consultative selling experience and understanding of Sandler Sales & MEDDIC Sales qualification processes
  • Top performer at previous roles and held sales targets
  • Managed partner, customer, or prospect relationships on an ongoing basis and not just transactional
Responsibilities
  • Drive new revenue through existing and new agency partners and maintain a closed revenue quota
  • Manage full sales cycles, including exploratory calls and demos with partners
  • Build your pipeline by sourcing new opportunities from partners
  • Create mutual accountability plans (i.e. partner sales targets) with external stakeholders and drive urgency to deliver results
  • Deliver product and sales training to channel partners to ensure they are equipped to effectively sell and promote Customer.io products and services
  • Enable partners to know how to position Customer.io above competitors
  • Manage relationships with existing and new partners
  • Attend industry conferences, masterminds, and networking events to prospect new clients
  • Quarterly in-person meetings with your top partners
  • Engage with hundreds of client-facing team members from your partners through email, lunch and learn, and in-person meetings
  • Develop our partner program, processes, and documents to enable our partners to become ambassadors of the Customer.io platform
  • Become a Customer Marketing Expert

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that improves customer connections and engagement rates. Unlike many competitors, Customer.io offers A/B testing and professional support services to refine marketing strategies and integrate with other tools. The goal of Customer.io is to enhance customer communication and drive revenue for businesses.

Company Size

201-500

Company Stage

Seed

Total Funding

$9.6M

Headquarters

Portland, Oregon

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for personalized marketing boosts Customer.io's relevance and market potential.
  • Integration with Apple Vision Pro opens new VR marketing opportunities for Customer.io.
  • Subscription-based model ensures steady revenue and scalability for Customer.io.

What critics are saying

  • Data breach in 2022 may harm Customer.io's reputation and client trust.
  • Increased data privacy scrutiny could lead to stricter compliance requirements for Customer.io.
  • Dependence on third-party SMS providers may cause service disruptions or increased costs.

What makes Customer.io unique

  • Customer.io offers real-time audience segmentation for precise customer targeting.
  • The platform supports A/B testing to optimize marketing strategies and improve results.
  • Customer.io provides professional services to enhance customer success and platform utilization.

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Benefits

Unlimited Paid Time Off

Paid Parental Leave

Health Insurance

401(k) Company Match

Healthy Lifestyle Budget

Remote Work Options

Co-working Space Rental Reimbursement

Professional Development Budget

Home Office Stipend

Sabbatical Leave

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-2%

2 year growth

-3%
BeInCrypto
Jan 13th, 2025
7 Millones De Emails De Usuarios De Opensea Son Expuestos: Alerta Máxima Por Amenazas De Phishing

El director de seguridad de la información (CISO) de SlowMist informó que una violación de 2022 que involucró datos de usuarios del marketplace NFT OpenSea ha llevado ahora a la exposición pública completa de la información filtrada.La violación, que ocurrió en junio de 2022, involucró 7 millones de direcciones de correo electrónico de usuarios de OpenSea.Usuarios de criptomonedas están en riesgo tras filtración de 7 millones de correos electrónicos de OpenSeaEn un tweet del 13 de enero, el director de seguridad de la información (CISO) de la firma de seguridad blockchain SlowMist dijo que las direcciones de correo electrónico filtradas ahora se han hecho públicas. “¿Recuerdan el ataque al proveedor de servicios de correo de OpenSea en 2024 que llevó a la filtración de correos electrónicos? Las direcciones de correo electrónico filtradas ahora se han publicitado completamente después de múltiples diseminaciones. Por favor, estén al tanto de los riesgos asociados con correos electrónicos de phishing y otros posibles ciberataques”, dijo el ejecutivo de SlowMist. Según una captura de pantalla compartida por el ejecutivo, los correos electrónicos del ex-CEO de Binance, CZ, también fueron filtrados.Captura de pantalla mostrando los detalles de CZ en los datos filtrados. Fuente: 23pdsLa violación inicial en 2022 fue causada por un empleado de Customer.io, el servicio de automatización de correos electrónicos utilizado por OpenSea. Según se informa, el empleado explotó su acceso a los datos de los usuarios y los compartió con una parte externa, lo que llevó a la filtración. OpenSea respondió en ese momento advirtiendo a los usuarios sobre la amenaza de phishing y aconsejando precaución al interactuar con correos electrónicos no solicitados.Aunque la violación ocurrió hace casi tres años, los datos expuestos permanecieron sin divulgarse hasta hace poco

CryptoSlate
Jan 13th, 2025
Crypto Industry Alarmed As 7 Million Opensea Email Users' Leak Resurfaces

23pds, the pseudonymous Chief Information Security Officer (CISO) at blockchain security firm SlowMist, has raised concerns about potential phishing attacks targeting more than seven million OpenSea users whose emails were leaked in a June 2022 breach.23pds stated:“Remember the attack on the OpenSea mail service provider in 202[2] that led to the leakage of emails? The leaked email addresses have now been fully publicized after multiple dissemination.”According to 23pds, the exposed data includes the email addresses of high-profile figures in the crypto industry, such as prominent companies, influencers, and key opinion leaders (KOLs).They noted that this poses significant risks to privacy and asset security in the crypto sector. A screenshot shared by the CISO even revealed that Binance’s former CEO Changpeng Zhao’s email address was among the compromised data.The data breach traces back to 2022, when an employee of OpenSea’s email vendor, Customer.io, improperly accessed and shared user email addresses with an unauthorized party.At the time, OpenSea assured users that only those who subscribed to emails or newsletters were affected and urged caution against phishing attempts.Phishing threats23pds noted that the public exposure of these emails amplifies concerns about phishing attacks. They added:“Please be aware of the risks associated with phishing emails and other potential cyberattacks.”To safeguard against potential attacks, blockchain security firm SlowMist advised affected users to adopt robust security practices. These include using strong, unique passwords, storing them in password managers, and enabling two-factor authentication (2FA) with authenticator apps instead of SMS.SlowMist stated:“We also recommend that users use two-factor authentication (2FA) whenever possible, recommending an authenticator app over SMS-based 2FA, and said to keep device software updated.”These warnings are unsurprising, considering a Scam Sniffer report highlighted that phishing attacks by crypto wallet drainers caused an estimated $500 million in losses in 2024. This marked a 67% increase from the total incidents in 2023 and affected over 330,000 addresses.Mentioned in this article

CryptoSlate
Jan 13th, 2025
Crypto Industry Alarmed As 7 Million Opensea Email Users’ Leak Resurfaces

23pds, the pseudonymous Chief Information Security Officer (CISO) at blockchain security firm SlowMist, has raised concerns about potential phishing attacks targeting more than seven million OpenSea users whose emails were leaked in a June 2022 breach.23pds stated:“Remember the attack on the OpenSea mail service provider in 202[2] that led to the leakage of emails? The leaked email addresses have now been fully publicized after multiple dissemination.”According to 23pds, the exposed data includes the email addresses of high-profile figures in the crypto industry, such as prominent companies, influencers, and key opinion leaders (KOLs).They noted that this poses significant risks to privacy and asset security in the crypto sector. A screenshot shared by the CISO even revealed that Binance’s former CEO Changpeng Zhao’s email address was among the compromised data.The data breach traces back to 2022, when an employee of OpenSea’s email vendor, Customer.io, improperly accessed and shared user email addresses with an unauthorized party.At the time, OpenSea assured users that only those who subscribed to emails or newsletters were affected and urged caution against phishing attempts.Phishing threats23pds noted that the public exposure of these emails amplifies concerns about phishing attacks. They added:“Please be aware of the risks associated with phishing emails and other potential cyberattacks.”To safeguard against potential attacks, blockchain security firm SlowMist advised affected users to adopt robust security practices. These include using strong, unique passwords, storing them in password managers, and enabling two-factor authentication (2FA) with authenticator apps instead of SMS.SlowMist stated:“We also recommend that users use two-factor authentication (2FA) whenever possible, recommending an authenticator app over SMS-based 2FA, and said to keep device software updated.”These warnings are unsurprising, considering a Scam Sniffer report highlighted that phishing attacks by crypto wallet drainers caused an estimated $500 million in losses in 2024. This marked a 67% increase from the total incidents in 2023 and affected over 330,000 addresses.Mentioned in this article

BeInCrypto
Jan 13th, 2025
7 Million Opensea Emails Exposed: Crypto Community On High Alert For Phishing Threats

SlowMist’s chief information security officer (CISO) reported that a 2022 breach involving NFT marketplace OpenSea’s user data has now led to the full public exposure of the leaked information.The breach, which occurred in June 2022, involved 7 million email addresses of OpenSea users.Crypto Users at Risk After 7 Million OpenSea Emails Go PublicIn a tweet on January 13, blockchain security firm SlowMist’s chief information security officer (CISO) said that the leaked email addresses have now been made public. “Remember the attack on the OpenSea mail service provider in 2024 that led to the leakage of emails? The leaked email addresses have now been fully publicized after multiple disseminations. Please be aware of the risks associated with phishing emails and other potential cyberattacks,” the SlowMist exec said. According to a screenshot shared by the exec, former Binance CEO CZ’s emails were also leaked.Screenshot Showing CZ’s Details in Leaked Data. Source: 23pdsThe initial breach in 2022 was caused by an employee of Customer.io, the email automation service used by OpenSea. The employee reportedly exploited their access to user data and shared it with an external party, leading to the leak. OpenSea responded at the time by warning users of the phishing threat and advising caution when interacting with unsolicited emails.Although the breach happened nearly three years ago, the exposed data remained undisclosed until recently

UnoCrypto
Jan 13th, 2025
OpenSea Data Hack Exposes 7M User Emails, Security Risk Looms

The security breach has been traced back to a specific incident involving Customer.io, OpenSea's email vendor contractor.

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