Full-Time

Customer Solutions Architect

Confirmed live in the last 24 hours

dbt Labs

dbt Labs

501-1,000 employees

Cloud-based platform for data management

Data & Analytics
Enterprise Software

Mid

Austin, TX, USA

Requires in-office presence in Austin for 2 days per week.

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
SQL
Data Analysis
Requirements
  • 2+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner
  • A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
  • High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
  • Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
  • Desire to be part of a team, both as an active member of the Customer Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
  • Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required.
Responsibilities
  • Manage a portfolio of Commercial or Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
  • Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
  • Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
  • Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
  • Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
  • Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
  • Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content
Desired Qualifications
  • Bonus points for dbt certification, prior dbt experience will be very helpful in this role
  • Basic python competency and advanced SQL knowledge
  • Have experience with ancillary tools, managing data infrastructure, APIs, etc

GetDBT.com is a cloud-based data management platform that helps companies improve their data development processes. It allows users to write business logic more efficiently, enhances code reusability, and supports quick onboarding of new data developers. The platform stands out by focusing on scalability and complexity, offering features for team unification and process standardization. GetDBT.com aims to empower businesses to manage their data effectively, improving their analytics capabilities.

Company Stage

Series D

Total Funding

$403.1M

Headquarters

Philadelphia, Pennsylvania

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Collaboration with Fivetran enhances platform capabilities, attracting more enterprise clients.
  • Mark Porter's appointment as CTO could drive technological advancements and innovation.
  • Recent dbt Cloud enhancements improve collaboration, appealing to large teams and enterprises.

What critics are saying

  • Increased competition from Fivetran's integration may lead to customer attrition.
  • Dbt Mesh's complexity could cause integration challenges for existing users.
  • New executive appointments may lead to strategic shifts misaligned with customer expectations.

What makes dbt Labs unique

  • Dbt Labs offers a unique open-source analytics engineering tool for data transformation workflows.
  • The platform supports SQL-based data modeling, appealing to data analysts and engineers.
  • Dbt Mesh architecture allows cross-project model referencing, enhancing scalability for complex data needs.

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Benefits

Unlimited Paid Time Off

401(k) Company Match

401(k) Retirement Plan

Health Insurance

Paid Parental Leave

Wellness Program

Home Office Stipend