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Customer Support Agent
Posted on 11/23/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Salesforce
Zendesk
Requirements
  • Respond and resolve inquiries accurately and in a timely manner
  • Activate cardholder cards
  • Investigate and manage declined transactions and customer notifications
  • Effectively escalate issues and communicate proper timelines
  • Ensure accounts are updated with proper notes
  • 2+ years customer support experience or similar client-facing experience
  • Experience using a ticketing system (Zendesk, Salesforce etc)
  • Ability to work independently
  • Available on weekends (we are hiring for several shifts)
  • Excellent communication and problem-solving skills
Karat Financial

11-50 employees

Financial infrastructure & services for creators
Company Overview
Karat Financial's mission is to build financial services for creators. They’re building products that help creators spend less time worrying about finances and operations so they can focus on creating.
Benefits
  • Flexible & remote work culture
  • Competitive compensation & equity
  • Health, dental, & vision
  • 401k
  • Home office and/or co-working allowance
  • Health & wellness budget
  • Your very own Karat card