Full-Time
Senior Technical Writer
Kizen
51-200 employees
AI-driven sales, marketing, service platform
Compensation Overview
$125k - $145k/yr
Austin, TX, USA
Hybrid
Must reside in the Austin area; hybrid schedule with four in-office days and one remote day.
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- Insurance Background. You should have an understanding of the insurance industry, including familiarity with concepts such as contracting, commissions management, FMOs/IMOs, carrier relationships, or insurance distribution workflows.
- Technical Acumen*. You need to have strong technical abilities to be able to understand the complexity of our application and solution framework. You should be able to independently create solutions yourself using common integration iPaaS products and API testing tools.
- Collaboration*. You should have excellent collaboration skills, as the whole team works together to deliver functionality. You should strive to encourage and empower your team members as we aim to maintain a healthy work environment where we can achieve success, together. You should be eager to mentor newer members of the team as we grow.
- Communication*. You must offer support and transparency to your team, so you need to be able to provide clear status and expectations. You must effectively communicate progress and dependencies to a variety of stakeholders, and consistently update when things go off track.
- Apply working knowledge of insurance distribution workflows (producer contracting, commissions, hierarchy structures, carrier credentialing) to produce documentation that is accurate, contextually relevant, and useful to insurance-industry end users and developers.
- Collaborate with the Insurance Product Owner and Solutions team to document vertical-specific features, data models, and integration patterns unique to the insurance space.
- Write, edit, and maintain developer-facing documentation including: + API documentation + Integration guides + Plugin documentation + Developer tutorials & walkthroughs + Technical workflows & concepts + Release notes
- Read, interpret, and validate OpenAPI specifications (.yaml / .json).
- Partner with engineering teams to document new software features, API endpoints, data models, and error handling.
- Own documentation quality, clarity, accuracy, and usability.
- Contribute to documentation architecture, organization, and navigation to support a strong developer experience.
- Operate within a Docs-as-Code environment using Git-based workflows.
- Interview subject matter experts and independently gather technical details.
- Manage documentation projects from intake through publication.
- Continuously improve documentation based on product changes and developer needs.
- Experience documenting HealthTech or FinTech SaaS products in a regulated industry
- Familiarity with AI-driven or ML-powered SaaS products, including comfort documenting agentic workflows, model outputs, or AI-assisted process automation.
- Familiarity with documentation platforms beyond GitBook.
- UX/UI Writing experience.
- Background working in high-growth SaaS
Kizen provides a SaaS platform that helps sales, marketing, and service teams work more efficiently by unifying data, smart automation, and AI into a personalized engagement engine named Zoe. The product lets teams manage tasks, route leads, measure performance, and coordinate onboarding, all without requiring custom code or heavy programming. Zoe operates as a cloud-based platform that connects data sources and automates workflows to improve engagement and outcomes across the customer lifecycle. What sets Kizen apart is its focus on relieving teams from complex systems, enabling rapid idea deployment and iteration through AI-driven automation and data integration, rather than relying on heavy IT customization. The company targets a broad range of industries and aims to drive faster, smarter growth for businesses while contributing to social good by helping organizations prosper more efficiently and effectively.
Company Size
51-200
Company Stage
Seed
Total Funding
$12M
Headquarters
Austin, Texas
Founded
2018
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Simplify's Take
What believers are saying
- Gartner's 2026 Magic Quadrant names no-code AI platforms like Kizen Leaders.
- 81% employee satisfaction exceeds U.S. average, boosting talent retention.
- HubSpot Q1 2026 survey shows 68% mid-market firms investing in AI CRM.
What critics are saying
- Salesforce Agentforce erodes no-code CRM share via Einstein lock-in within 6 months.
- Microsoft Copilot commoditizes Ultimate AI Assistant through Dynamics bundles in 3 months.
- OpenAI GPT-5 APIs enable superior custom agents, obsoleting Kizen in 12 months.
What makes Kizen unique
- Kizen builds first GenAI enterprise application platform founded in 2018.
- AI-native no-code CRM enables agent orchestration with SOC 2, HIPAA compliance.
- Ultimate AI Assistant cuts insurance admin from 45 to 3 minutes per client.
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Benefits
Health Insurance
Hybrid Work Options
Company Equity
Professional Development Budget
Paid Vacation
Growth & Insights and Company News
6 month growth
↑ 4%1 year growth
↑ 9%2 year growth
↑ 1%Kizen launches new platform & unveils its new brand identity.
Kizen, an enterprise business platform facilitating collaboration, intelligent automation, and personalized insights, today announced the closing of a $12 million seed round.
Austin, Texas (March 31, 2022) - Kizen, the makers of a no-code data platform and intelligent business assistant, today released the results of a new national survey of knowledge workers which revealed fresh insights about worker satisfaction, burnout and the future of work.