Technical Account Associate

Now Hiring: Technical Account Associate – Processed Food Sector

Location: East Anglia, postcodes including PE, CB, NR, IP

Industry: Processed Food | Hygiene & Chemical Solutions | Technical Sales

Diversey is a global leader in food safety and facility hygiene. With widely recognized and innovative brands such as Diversey brand cleaning and hygiene solutions. Diversey offers efficient and sustainable solutions that create business value for customers, enhance the quality of life for consumers and provide a cleaner and healthier environment for future generations.

Job Profile Summary:

To define objectives and plan activities for maximizing performance in nominated accounts on the specified territory predominantly within the Processed Food sector to meet our Service Level Commitment.

Due to the nature of the businesses we support; the working hours need to be flexible to reflect hours worked by hygiene teams. Currently this would entail 4-5 evenings/nights per month. In addition, there will also be 2-3 overnight stays per month due to the geography of the territory.

Responsibilities:

· Participate in setting SMART personal and business goals and objectives.

· Actively participate in problem identification and process improvement.

· Shows initiative and innovation in achieving objectives and goals to meet established and expected standards of performance

· Deliver agreed sales targets and service levels

· Manage the relationships with assigned accounts, focusing on the customer service appropriate for that particular business. This should include:

o Customer staff training for the safe handling of chemicals

o Involvement in the production of hygiene schedules when needed

o Carry out Audits as defined by our Service Level Agreements

o Completion of customer management / territory coverage plan

· Utilise the “Trusted Advisor” approach to grow our business and maintain long term customer relationships.

· Utilises appropriate company and customer reporting systems

· Follow approved company and customer policies and procedures

QUALIFICATIONS (essential or desirable)

· Experience in a similar / comparable role primarily to the Processed Food Sector

· Ideally a qualification in a job-related discipline (e.g. Food Science, Microbiology, Chemistry)

· Ideally have an Internal Auditor Qualification recognised by the BRC.

· Minimum of 2 years industry related knowledge / experience in food manufacturing and processing within the Processed Food Sector

· Product and customer knowledge in the Processed Food Sector

· Application knowledge within the Processed Food Sector including OPC, CIP, chemical applications and equipment systems

Why Join Us? This is a key role for someone who enjoys building customer relationships, solving technical challenges, and making a measurable impact in the food production environment. You’ll join a company that values expertise, innovation, and long-term partnerships.

At Diversey, we have a culture with focus on diversity, inclusion, well-being, flexibility and orderliness - where we respect each other, where we as a company have employed the whole person, and where there is room for and understanding of the whole person.

We value the great importance of a good social environment, and we prioritize a safe working environment where you can feel safe and comfortable.

Employee satisfaction and engagement is very important to us - we want to make sure that you develop and stay with us for many years.

We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us.

We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team.

Diversey - Solenis is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.