Undergraduate Assistant

Job Description

The Office of Academic Support and Instructional Services (OASIS) at Walden University seeks currently enrolled Walden undergraduate students for the 10-hour per week position of Undergraduate Assistant-Peer Mentor. The Peer Mentor role is designed to provide Walden students direct peer support through asynchronous email correspondence and facilitation of synchronous small groups and one-on-one mentorship sessions, which are centered on building student success skills. The Peer Mentor will provide guidance from a student perspective, share tips for success, strategies for handling challenges, and share motivational advice. They also have the opportunity to participate in a variety of ad hoc organizational projects and collaborate with OASIS staff. This is an excellent opportunity to strengthen mentoring skills and work with academic professionals. The Peer Mentor reports to the Manager of Graduate Assistant Strategy and Support in The Office of Academic Support and Instructional Services (OASIS).  

As part of your application for this position, please submit a cover letter addressing why you want to be a peer mentor and how your education and experience have prepared you for the position. Applications without cover letters will not be considered. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
In this role, the Peer Mentor will: 

• Provide peer perspective and supportive guidance to students in multiple settings including email interactions, live event presentations, and one-on-one mentoring appointments.  

• Engage in specific program-level peer support activities in courses and university initiatives.  

• Provide peers guidance on Walden academic resources, support services, and tips to be successful during the academic journey. 

• Analyze student questions and determine the appropriate support resources or department referrals as needed, such as Student Success Advising, Technical Support, or Financial Aid. 

• Design and build student-centered content with subject matter experts within OASIS.  

• Organize, update, and maintain support resources and website content. 

• Be flexible to work both asynchronously and synchronously throughout the week, including evenings and weekends, to best serve the needs of a global student body. 

• Attend Peer Mentor team meetings with the Manager of Graduate Assistant Strategy and Support.  

• Commit approximately 40 hours per month (10 hours per week) to this role. 

TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED: 

• Strong written and verbal communication and interpersonal relationship skills. 

• Prior experience teaching, coaching, or mentoring students preferred. 

• Skilled at connecting and building rapport with peers from diverse cultural and professional backgrounds. 

• Prior experience presenting or creating resource materials. 

• Excellent problem-solving and organizational skills. 

• Must have excellent attention to detail and proofreading skills. 

• Demonstrated working knowledge of Microsoft Office Suite (especially Word, Excel, PowerPoint, Teams, and Outlook). 

• Ability to work independently and collaboratively.  

• Ability to compile and report mentoring interaction and activity data to Manager weekly.  

• Ability to adapt to changes of the program cycle and program initiatives during the academic year. 

Qualifications

EDUCATION and/or EXPERIENCE: 

• Must be a current, active Walden undergraduate student with at least three quarters of enrollment, currently in the coursework stage of the program (not in practicum). 

• Must be in good academic standing with the university, with 3.0 GPA and no holds on student account. 

• Must demonstrate that she/he can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities.